From booking appt, to communication, to our tech Albert, all was great. Our mini split system is large & takes all day for a tuneup, and it was a HOT day. Albert was: professional, experienced, thorough, clean & friendly. He even taught us how to use our remotes, which we never fully understood. He also recommend surge protection, which we never thought of. I was especially pleased that we got an appt right away even though it wasn’t an emergency. The original installer said it would be 6 mos! I like their service agreement too (only 1 tuneup/yr instead of 2) and very reasonable considering mine takes all day.
Response from the owner:Thank you, Heidi, for sharing your feedback and for choosing Southern Air. We’re glad booking and communication were smooth, and that Albert’s professionalism and thorough work made a difference, especially on a long, hot tune-up, including walking you through the remotes and offering smart options like surge protection. If you ever need a seasonal tune-up or want to set up ongoing service through our agreement, please give us a call.