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Furnace Repair Services

For immediate service or repairs, call (386) 222-1342

Same-Day Furnace Repair in Palatka, FL


As temperatures fall, a properly functioning furnace is key to keeping your home cozy during the chilly winter months. At Southern Air, we specialize in providing professional furnace repair. Our team of experts has experience diagnosing and repairing various furnace issues. Trust the Southern Air technicians to restore functionality to your heating system so your home stays warm during colder months.

Signs You Need Furnace Repair

Several signs indicate that you may need a professional furnace repair, such as:

  • Insufficient Heating: If your furnace is failing to keep up with maintaining an appropriate temperature in your home or there are cold spots in various rooms, it could be an indication of a broken furnace that requires repair.
  • Unusual Noises: Any strange sounds emanating from your furnace, such as banging, rattling, or squealing, indicate mechanical problems which should be assessed by a professional technician immediately.
  • Frequent Cycling: When your furnace switches on and off repeatedly, or short cycles, this could be a telltale sign of an underlying issue that needs to be diagnosed and fixed immediately.
  • Increased Energy Bills: Unexpected increases in your energy bills without an equal increase in usage could be a telltale sign that your furnace is functioning inefficiently and needs repair.

Common Furnace Repairs

At Southern Air, we have the expertise to handle various furnace repairs, including:

  • Ignition Issues: Faulty ignition components may prevent your furnace from starting or cause intermittent heating, leading to unpredictable performance. We specialize in diagnosing and fixing ignition system issues to restore reliable operation.
  • Blower Motor Issues: Issues with the blower motor may lead to reduced or no air circulation at all, leading to poor or no airflow at all. Our technicians can assess and repair it as necessary in order to ensure proper airflow.
  • Pilot Light Issues: For gas furnace owners, malfunctioning pilot lights can significantly interfere with heating processes. Our experts are available to address pilot light issues and restore proper ignition of your furnace.
  • Thermostat Malfunctions: Unusual temperature readings or unresponsive controls could indicate that something is wrong with the thermostat. Our technicians can diagnose and repair it to ensure accurate heating throughout your home.

Benefits Of Furnace Repair

Timely furnace repair and maintenance offers several benefits for homeowners, including:

  • Improved Heating Performance: Furnace repairs from professionals ensure that your system operates at peak performance, providing reliable warmth throughout your home.
  • Increased Energy Efficiency: Addressing furnace issues may increase its energy efficiency and lead to cost savings on your utility bills.
  • Extended Lifespan: Repairing minor problems early can extend the lifespan of your furnace and help avoid needless replacement costs over time, saving money in the process.
  • Increased Safety: Prompt furnace repairs help ensure safe operation, minimizing potential dangers such as gas or carbon monoxide leaks.

Frequently Asked Questions

What are common signs that my furnace needs repair?

Common signs include strange noises, inconsistent heating, or a furnace that won’t turn on.

How often should I have my furnace serviced?

It’s recommended to have your furnace serviced annually to ensure optimal performance.

Can I repair my furnace myself?

While some minor issues can be fixed by homeowners, it’s best to consult a professional for significant repairs.

What should I do if my furnace keeps shutting off?

Check the thermostat settings, inspect the air filter and ductwork, and consider calling a technician.

How long does a furnace repair take?

The duration of a furnace repair can vary, typically ranging from one to several hours depending on the issue.

What are the costs associated with furnace repairs?

Costs can vary widely based on the repair needed, but average prices may range from $100 to $1,000.

Call Our Team For Furnace Repair Services!

Southern Air offers reliable and cost-effective furnace repair services. Our skilled technicians will efficiently diagnose and address any issues with your furnace to restore its functionality for reliable warmth throughout the winter season. Reach out to us now at 386-247-0777 to set up an appointment and enjoy reliable heating all winter long.


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Financing Options

Comfort today, pay over time.


At Southern Air, we believe in providing accommodation for our valued customers. It’s tough predict when your air conditioner is going to need replacement. For that reason, it can be challenging to budget for a new system. 

With our flexible financing options, you can get the comfort you deserve without breaking the bank. Contact us today to learn more about our lending options, or get pre-approved online today. 

Customer Reviews

See What Your Neighbors Are Saying About Southern Air!


Our team is known for: professional service, accurate repairs, and fast response.

HOLLANDS A.
10 hours ago
Great job!
Response from the owner:Thank you for the kind words and for taking a moment to leave a 5-star review. We’re glad you were happy with the work, and we appreciate you choosing Southern Air.
Jill W.
14 hours ago
January 5,2026 Hi everyone, Just had a great visit from Jamar from Southern Air 😀. He's a great guy, very efficient. Was so super with my dogs 🐕 they are all bark when they meet someone new. Jamar made new friends with mine 💕.... He did a great job thoroughly checking everything out and giving the AC a tune up. Very polite and great follow through. Thank you so much Southern Air Jill Williams January 6, 2026 Tuesday Hey everyone great visit from Jamar this afternoon 😀 Jamar stopped by to bring me the proper filter for my AC system 😀. He is so polite and professional. I couldn't ask for a better AC technician...way to go Southern Air....you have an Awesome team of technicians Jill Williams 06/27/2025 I'm so happy with Dylan from Southern Air. He is extremely professional and great with my little dogs 🐕. He's awesome going through everything and and making sure it's working properly. I'm so glad that I Chose Southern Air and their team to take care of all my AC needs. Jill Williams Today is May13,2024 and I am still ⁸extremely happy with Southern Air. My tech Jason was soo professional and handled my dogs 🐕 with the utmost care and respect. He did such a great job, I hope he gets a raise. He is going to do a follow up and replace my Air filter. Super nice guy. Thanks Jason for a Job well done 👱‍♀️ Up date... Hi everyone, this the second time Demare Purifoy has been to my home. He is a great guy, who does an excellent job. Demare follows up with his customers. I've couldn't have asked for a better technician. Give this guy a raise!! He was great even with all 7 of my dogs. Thanks Demare Demare is Awesome as always... Explains everything he needs to do with your AC unit and gets the job done in a timely manner. Very professional and always polite. Thank you Demare for a job well done.... Jill Williams Southern Air is the Greatest company we've have had the pleasure of dealing with since moving to Putnam County. Our AC unit went out while I was away dealing with the passing of my mother. They were quick to respond with same day services for repair and an estimate for a new system. Jason and Jeremy were the Greatest guys ever. Southern Air should be Proud these guys were polite, courteous, and concerned for our well being with this heat. We tried another AC company, they came out once, left after speaking to me and never came back. I love Southern Air. I'll never use any one else. Update April 3, 2025 and I'm still using Southern Air for all my AC needs. Jason came out late for after hours repair and he was soo professional and Awesome. I can't praise him enough for how well he does his job. I have even bought a surge protector for my AC unit to protect it during Florida's thunder storms. I can always count on my Southern Air tech Jason to keep my AC running smoothly 👍🏽 Thank you Jason 10//26/2026 Hey Guys, Just an update on Southern Air. We had a great technician Justin Coates come by the house and did an exceptional job. Justin was in and out in an hour and half. Quick, knowledgeable and reliable. My kind of technician. Jill Williams
Response from the owner:Thank you so much, Jill! We’re delighted to hear Dylan took such great care of you—and your pups too! 🐕🐾 It means a lot that you chose Southern Air for your AC needs. We’re always here to keep you comfortable!
Ruth R.
3 days ago
Great Job on everthing
Response from the owner:Ruth, thank you for the 5-star rating and for choosing Southern Air. We really appreciate your support and the chance to help with your HVAC needs.
Daniel W.
4 days ago
Awesome company with awesome service technicians. The maintenance plan has saved us dearly and the service technicians are very thorough. Thanks to all the technicians that
Response from the owner:Thank you, Daniel, for taking the time to share your feedback. We’re glad to hear our maintenance plan has been valuable and that our technicians were thorough, and we pride ourselves on our professionalism. Please feel free to call us anytime to schedule a seasonal tune-up or set up ongoing service.
Maricarmen B.
4 days ago
Excellent service as usual.
Response from the owner:Thank you, Maricarmen, for your feedback and for continuing to choose Southern Air. We’re glad you had another great experience, and we take pride in our professionalism on every visit. Please call us anytime to schedule seasonal tune-ups or to set up ongoing HVAC service.
CarrieAnn E.
4 days ago
Always a pleasant experience . Thorough, prompt,informative, courteous .
Response from the owner:Thank you, CarrieAnn, for taking the time to share your feedback. We’re glad you found our team prompt, informative, and courteous, and we pride ourselves on our professionalism. If you ever need a seasonal tune-up or would like to set up ongoing service, please call us anytime.
Melodee M.
4 days ago
On time and very polite.
Response from the owner:Thank you, Melodee, for your feedback and for noting our punctual, courteous visit. We take pride in our professionalism and fast response. Please call us anytime to schedule a seasonal tune-up or set up ongoing service for your HVAC system.
Sheila S.
4 days ago
Thank you Justin for taking so much time and care servicing our HVAC unit!! It is truly appreciated!
Response from the owner:Thank you, Sheila, for taking the time to share your feedback. We’re glad our fast response helped get your system back on track so your home is comfortable again. Please call us anytime for seasonal tune-ups or to set up ongoing service.
Christy B.
5 days ago
Southern Air was very punctual and made the whole air conditioning service experience easy. I really appreciated their reliable timing and would gladly use them again.
Response from the owner:Thank you so much for the great rating, Christy! Your feedback means the world to us at Southern Air. If you ever need assistance again, we're here to help.
Gemeinschaft79
7 days ago
Jamar came to perform routine maintenance on our house AC unit and our Daikin unit. He was on time, friendly and professional. He worked quickly and efficiently. Southern Air has been wonderful to work with and I would recommend them to anyone who his looking for a new air conditioning service. Thanks Jamar!
Response from the owner:Thank you for the great feedback! We're thrilled to hear Justin was prompt, professional, and efficient during your maintenance visit. It’s always our goal to make AC service smooth and stress-free. We appreciate your recommendation and the opportunity to serve you!
Dena H.
7 days ago
Justin was great got the unit cooling in no time. Very professional and pleasant.I really appreciated how punctual, communicative, timely, polite, and trustworthy Southern Air was. It is great having a dependable local company for HVAC service.
Response from the owner:Thank you, Dena, for your feedback and for noting how quickly we restored your cooling along with the professional service you received. We pride ourselves on fast response and a courteous, knowledgeable team. Please call us anytime to schedule seasonal tune-ups or set up ongoing maintenance service.
Crystal O.
7 days ago
Albert was very polite and professional. Southern Air Comfort Plus is well worth the money.
Response from the owner:Thank you Crystal we appreciate you!
Orrin M. C.
1 week ago
Very knowledgeable about this job, he's a veteran like myself. Enjoyed very much talking to em. I would like him to be my repair person. If that's okay.
Response from the owner:Thank you, Orrin, for sharing your feedback and for choosing Southern Air. We’re glad you appreciated the technician’s knowledge and professionalism, and we’ll do our best to accommodate your request for the same repair person when scheduling allows. Please feel free to call us anytime to set up seasonal tune-ups or arrange ongoing service for your HVAC system.
Ellie W.
1 week ago
Jason did an excellent job he was very professional.
Response from the owner:Thank You Ms. Ellie. Demare is a true professional and goes above and beyond for our clients. Great job Demare and thank you again Ms. Ellie for choosing Southern Air!
Stan M.
1 week ago
I think one tech was Luke?! But the two who were here was very professional and polite.
Response from the owner:Thank you for leaving a 5-star review! We're glad to know you had a positive experience with Southern Air. We look forward to serving you again in the future.
Debra S.
1 week ago
Mr Woo, was very pleasant and professional. He was thorough with the maintenance review even at the end of his work day.
Response from the owner:Thank you Debra for the great review and for choosing Southern Air!
Brenda L.
1 week ago
Respectful, polite, pleasant and knowledgeable.
Response from the owner:Brenda we are glad to hear you enjoyed your service experience with Jason. Thank you for the review and we look forward to serving again.
Catherine O.
1 week ago
Robert and now Albert were very pleasant, polite, explained and showed us what was wrong and repaired it quickly. Came right on time too!
Response from the owner:Catherine we are pleased to hear of your great experience with us recently. At Southern Air there is no pressure just comfort. We look forward to serving you and thank you for your business.
Deb S.
2 weeks ago
Very pleasant, professional. Explained things to me.
Response from the owner:Thank you! Glad everything was clear and the experience was a good one—that’s what we aim for.
Arron C.
2 weeks ago
Albert Vera serviced our AC today he was on time professional and thorough.
Response from the owner:Hey Arron, Justin is Amazing and we are glad to hear he saved the day! Thank you for choosing Southern Air!
Silas C.
2 weeks ago
Southern Air was a great choice. They were punctual, communicative, timely, polite, and trustworthy throughout the process. Everything was easy and professional, and I really appreciated how simple they made the air conditioning service. Albert, TJ and the Management/Office staff were awesome during a dire need. Thank you and God Bless USAll
Response from the owner:Thank you, Silas, for taking the time to share your feedback. We’re glad our team arrived on time, communicated clearly, and made your air conditioning service feel straightforward during a stressful situation, and we take pride in our professionalism and fast response. If you ever need a seasonal tune-up or would like to set up ongoing HVAC service, please give us a call.
Al
2 weeks ago
Professional service with a smile, I couldn't ask for more.
Response from the owner:Thank you, Al, for your feedback and for noting the friendly, professional service you received. We take pride in our professionalism and making every visit a smooth experience. Please feel welcome to call us anytime to schedule seasonal tune-ups or set up ongoing service.
marie C.
2 weeks ago
Technician Mr. Lake is professional, detailed and knowledgeable. He explained what needs be done and thorough. Geat service.
Response from the owner:Thank you, Marie, for taking the time to share your feedback. We’re glad Mr. Lake provided a professional, detailed visit and clearly explained the recommended work, and our fast response is something we work hard to maintain. Please call us anytime for seasonal tune-ups or if you’d like to arrange ongoing HVAC service.
David S.
2 weeks ago
Mr. Woo did a great job. He performed our semi-annual maintenance.
Response from the owner:We’re happy to hear Robert did a great job and took the time to work through everything with you. Thank you for trusting Southern Air with your HVAC repair.
Doug C.
2 weeks ago
Very professional & courteous. Efficient service.
Response from the owner:Thank you, Doug! I'm delighted to hear that our team's professionalism and courteous service made a positive impression. Efficiency is a core principle for us, and your feedback is truly appreciated.
HOLLANDS A.
10 hours ago
Great job!
Response from the owner:Thank you for the kind words and for taking a moment to leave a 5-star review. We’re glad you were happy with the work, and we appreciate you choosing Southern Air.
Jill W.
14 hours ago
January 5,2026 Hi everyone, Just had a great visit from Jamar from Southern Air 😀. He's a great guy, very efficient. Was so super with my dogs 🐕 they are all bark when they meet someone new. Jamar made new friends with mine 💕.... He did a great job thoroughly checking everything out and giving the AC a tune up. Very polite and great follow through. Thank you so much Southern Air Jill Williams January 6, 2026 Tuesday Hey everyone great visit from Jamar this afternoon 😀 Jamar stopped by to bring me the proper filter for my AC system 😀. He is so polite and professional. I couldn't ask for a better AC technician...way to go Southern Air....you have an Awesome team of technicians Jill Williams 06/27/2025 I'm so happy with Dylan from Southern Air. He is extremely professional and great with my little dogs 🐕. He's awesome going through everything and and making sure it's working properly. I'm so glad that I Chose Southern Air and their team to take care of all my AC needs. Jill Williams Today is May13,2024 and I am still ⁸extremely happy with Southern Air. My tech Jason was soo professional and handled my dogs 🐕 with the utmost care and respect. He did such a great job, I hope he gets a raise. He is going to do a follow up and replace my Air filter. Super nice guy. Thanks Jason for a Job well done 👱‍♀️ Up date... Hi everyone, this the second time Demare Purifoy has been to my home. He is a great guy, who does an excellent job. Demare follows up with his customers. I've couldn't have asked for a better technician. Give this guy a raise!! He was great even with all 7 of my dogs. Thanks Demare Demare is Awesome as always... Explains everything he needs to do with your AC unit and gets the job done in a timely manner. Very professional and always polite. Thank you Demare for a job well done.... Jill Williams Southern Air is the Greatest company we've have had the pleasure of dealing with since moving to Putnam County. Our AC unit went out while I was away dealing with the passing of my mother. They were quick to respond with same day services for repair and an estimate for a new system. Jason and Jeremy were the Greatest guys ever. Southern Air should be Proud these guys were polite, courteous, and concerned for our well being with this heat. We tried another AC company, they came out once, left after speaking to me and never came back. I love Southern Air. I'll never use any one else. Update April 3, 2025 and I'm still using Southern Air for all my AC needs. Jason came out late for after hours repair and he was soo professional and Awesome. I can't praise him enough for how well he does his job. I have even bought a surge protector for my AC unit to protect it during Florida's thunder storms. I can always count on my Southern Air tech Jason to keep my AC running smoothly 👍🏽 Thank you Jason 10//26/2026 Hey Guys, Just an update on Southern Air. We had a great technician Justin Coates come by the house and did an exceptional job. Justin was in and out in an hour and half. Quick, knowledgeable and reliable. My kind of technician. Jill Williams
Response from the owner:Thank you so much, Jill! We’re delighted to hear Dylan took such great care of you—and your pups too! 🐕🐾 It means a lot that you chose Southern Air for your AC needs. We’re always here to keep you comfortable!
Ruth R.
3 days ago
Great Job on everthing
Response from the owner:Ruth, thank you for the 5-star rating and for choosing Southern Air. We really appreciate your support and the chance to help with your HVAC needs.
Daniel W.
4 days ago
Awesome company with awesome service technicians. The maintenance plan has saved us dearly and the service technicians are very thorough. Thanks to all the technicians that
Response from the owner:Thank you, Daniel, for taking the time to share your feedback. We’re glad to hear our maintenance plan has been valuable and that our technicians were thorough, and we pride ourselves on our professionalism. Please feel free to call us anytime to schedule a seasonal tune-up or set up ongoing service.
Maricarmen B.
4 days ago
Excellent service as usual.
Response from the owner:Thank you, Maricarmen, for your feedback and for continuing to choose Southern Air. We’re glad you had another great experience, and we take pride in our professionalism on every visit. Please call us anytime to schedule seasonal tune-ups or to set up ongoing HVAC service.
CarrieAnn E.
4 days ago
Always a pleasant experience . Thorough, prompt,informative, courteous .
Response from the owner:Thank you, CarrieAnn, for taking the time to share your feedback. We’re glad you found our team prompt, informative, and courteous, and we pride ourselves on our professionalism. If you ever need a seasonal tune-up or would like to set up ongoing service, please call us anytime.
Melodee M.
4 days ago
On time and very polite.
Response from the owner:Thank you, Melodee, for your feedback and for noting our punctual, courteous visit. We take pride in our professionalism and fast response. Please call us anytime to schedule a seasonal tune-up or set up ongoing service for your HVAC system.
Sheila S.
4 days ago
Thank you Justin for taking so much time and care servicing our HVAC unit!! It is truly appreciated!
Response from the owner:Thank you, Sheila, for taking the time to share your feedback. We’re glad our fast response helped get your system back on track so your home is comfortable again. Please call us anytime for seasonal tune-ups or to set up ongoing service.
Christy B.
5 days ago
Southern Air was very punctual and made the whole air conditioning service experience easy. I really appreciated their reliable timing and would gladly use them again.
Response from the owner:Thank you so much for the great rating, Christy! Your feedback means the world to us at Southern Air. If you ever need assistance again, we're here to help.
Gemeinschaft79
7 days ago
Jamar came to perform routine maintenance on our house AC unit and our Daikin unit. He was on time, friendly and professional. He worked quickly and efficiently. Southern Air has been wonderful to work with and I would recommend them to anyone who his looking for a new air conditioning service. Thanks Jamar!
Response from the owner:Thank you for the great feedback! We're thrilled to hear Justin was prompt, professional, and efficient during your maintenance visit. It’s always our goal to make AC service smooth and stress-free. We appreciate your recommendation and the opportunity to serve you!
Dena H.
7 days ago
Justin was great got the unit cooling in no time. Very professional and pleasant.I really appreciated how punctual, communicative, timely, polite, and trustworthy Southern Air was. It is great having a dependable local company for HVAC service.
Response from the owner:Thank you, Dena, for your feedback and for noting how quickly we restored your cooling along with the professional service you received. We pride ourselves on fast response and a courteous, knowledgeable team. Please call us anytime to schedule seasonal tune-ups or set up ongoing maintenance service.
Crystal O.
7 days ago
Albert was very polite and professional. Southern Air Comfort Plus is well worth the money.
Response from the owner:Thank you Crystal we appreciate you!
Orrin M. C.
1 week ago
Very knowledgeable about this job, he's a veteran like myself. Enjoyed very much talking to em. I would like him to be my repair person. If that's okay.
Response from the owner:Thank you, Orrin, for sharing your feedback and for choosing Southern Air. We’re glad you appreciated the technician’s knowledge and professionalism, and we’ll do our best to accommodate your request for the same repair person when scheduling allows. Please feel free to call us anytime to set up seasonal tune-ups or arrange ongoing service for your HVAC system.
Ellie W.
1 week ago
Jason did an excellent job he was very professional.
Response from the owner:Thank You Ms. Ellie. Demare is a true professional and goes above and beyond for our clients. Great job Demare and thank you again Ms. Ellie for choosing Southern Air!
Stan M.
1 week ago
I think one tech was Luke?! But the two who were here was very professional and polite.
Response from the owner:Thank you for leaving a 5-star review! We're glad to know you had a positive experience with Southern Air. We look forward to serving you again in the future.
Debra S.
1 week ago
Mr Woo, was very pleasant and professional. He was thorough with the maintenance review even at the end of his work day.
Response from the owner:Thank you Debra for the great review and for choosing Southern Air!
Brenda L.
1 week ago
Respectful, polite, pleasant and knowledgeable.
Response from the owner:Brenda we are glad to hear you enjoyed your service experience with Jason. Thank you for the review and we look forward to serving again.
Catherine O.
1 week ago
Robert and now Albert were very pleasant, polite, explained and showed us what was wrong and repaired it quickly. Came right on time too!
Response from the owner:Catherine we are pleased to hear of your great experience with us recently. At Southern Air there is no pressure just comfort. We look forward to serving you and thank you for your business.
Deb S.
2 weeks ago
Very pleasant, professional. Explained things to me.
Response from the owner:Thank you! Glad everything was clear and the experience was a good one—that’s what we aim for.
Arron C.
2 weeks ago
Albert Vera serviced our AC today he was on time professional and thorough.
Response from the owner:Hey Arron, Justin is Amazing and we are glad to hear he saved the day! Thank you for choosing Southern Air!
Silas C.
2 weeks ago
Southern Air was a great choice. They were punctual, communicative, timely, polite, and trustworthy throughout the process. Everything was easy and professional, and I really appreciated how simple they made the air conditioning service. Albert, TJ and the Management/Office staff were awesome during a dire need. Thank you and God Bless USAll
Response from the owner:Thank you, Silas, for taking the time to share your feedback. We’re glad our team arrived on time, communicated clearly, and made your air conditioning service feel straightforward during a stressful situation, and we take pride in our professionalism and fast response. If you ever need a seasonal tune-up or would like to set up ongoing HVAC service, please give us a call.
Al
2 weeks ago
Professional service with a smile, I couldn't ask for more.
Response from the owner:Thank you, Al, for your feedback and for noting the friendly, professional service you received. We take pride in our professionalism and making every visit a smooth experience. Please feel welcome to call us anytime to schedule seasonal tune-ups or set up ongoing service.
marie C.
2 weeks ago
Technician Mr. Lake is professional, detailed and knowledgeable. He explained what needs be done and thorough. Geat service.
Response from the owner:Thank you, Marie, for taking the time to share your feedback. We’re glad Mr. Lake provided a professional, detailed visit and clearly explained the recommended work, and our fast response is something we work hard to maintain. Please call us anytime for seasonal tune-ups or if you’d like to arrange ongoing HVAC service.
David S.
2 weeks ago
Mr. Woo did a great job. He performed our semi-annual maintenance.
Response from the owner:We’re happy to hear Robert did a great job and took the time to work through everything with you. Thank you for trusting Southern Air with your HVAC repair.
Doug C.
2 weeks ago
Very professional & courteous. Efficient service.
Response from the owner:Thank you, Doug! I'm delighted to hear that our team's professionalism and courteous service made a positive impression. Efficiency is a core principle for us, and your feedback is truly appreciated.

Schedule Service

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
SMS Opt In
You are agreeing to receive SMS customer care and marketing notifications from Southern Air Cooling and Heating. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply Help for help. Visit our Privacy Policy Page For more information