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Proudly keeping you comfortable since 1980

Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Southern Air Cooling & Heating

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Southern Air Cooling & Heating nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Southern Air Cooling & Heating will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

William B.
21 hours ago
excellent
Response from the owner:Thank you for the 5 stars! We really appreciate your support and are grateful for the opportunity to serve you. 💙
Stephanie B.
1 day ago
My ac went out on a Friday around 5pm and it was a holiday weekend, I figured no one would answer much less come out . I was wrong they had a technician out within 30 minutes of my call and got my unit back up and running. Can not thank them enough .
Response from the owner:Thank you, Stephanie, for taking the time to share your experience and for the kind feedback. We’re proud of our fast response and glad we could get a technician to you quickly and have your AC running again before the holiday weekend. If you’d like, please call us anytime to schedule seasonal tune-ups or set up ongoing service to help prevent future breakdowns.
Dorothy E.
2 days ago
Lake was very focused on the job and completed in a very timely manner…as always professional and gives the customer confidence in his ability to do it right. Friendly and takes time to answer questions.
Response from the owner:We’re happy to hear Damon delivered great service! His focus and professionalism make all the difference, and we’re glad it shows.
Rhonda M.
4 days ago
Just had my 6 month service call done by Jason and as always very courteous and professional. Also he found a problem and fixed it. Thank you!
Response from the owner:Thank you for your kind words and continued trust in our service, Rhonda! We're glad to hear that Jason once again delivered courteous and professional care during your 6-month service call. We're especially pleased he was able to identify and fix an issue promptly—your comfort and peace of mind are always our priority. We appreciate your support and look forward to serving you again!
Gini E.
4 days ago
As usual our Southern Air technician was professional courteous and efficient. So glad we switched to them a few years ago.
Response from the owner:Gini thank you for the 5 Star review and for choosing Southern Air!
Mike B.
4 days ago
On time very professional helped getting the ac running right before the holiday weekend
Response from the owner:Thank you, Mike, for your feedback and for choosing Southern Air. We’re glad our team arrived on schedule, kept things professional, and got your AC running properly before the holiday weekend, and our fast response is something we work hard to deliver. Please call us anytime to schedule a seasonal tune-up or set up ongoing service.
Louise K.
5 days ago
We rent so no price paid
Response from the owner:Thank you, Louise, for taking the time to share your feedback and for the 5-star rating. We’re glad our team’s professionalism made a positive impression during your service visit, even as a renter. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing service.
Louise
5 days ago
Jamar checked the air handler as it was making a strange noise. He said it most likely was doing that because the air filter was very dirty. I changed the filter last night & we could not hear it anymore. While he was here, he checked the system out & all was running ok!
Response from the owner:Louise, thanks for taking the time to share this. I’m glad Jamar was able to pinpoint the likely cause and that changing the filter solved the noise right away. We appreciate you choosing Southern Air, and it’s great to hear everything else checked out and is running well.
Mary D.
5 days ago
I enjoy the fast communication with this company. They provide timely messages to let you know when the technician is heading your way. They very much keep your appointment time as close as possible, if not totally accurate. The maintenance of the system appears to be done by experienced personnel. They're clean and keep your property clean. :-)
Response from the owner:Thank you, Mary, for your feedback and for recognizing our fast response with timely updates, on-time arrivals, and a clean, professional maintenance visit. We take pride in our professionalism and in treating every home with care. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing service.
Wendy W.
5 days ago
Randy was very polite and professional. He contacted me to let me know when he would arrive, which was very nice. He cleaned my unit thoroughly, going above and beyond what I expected. Thank you
Response from the owner:We’re thrilled Damon could go above and beyond for you! Thank you for choosing Southern Air and for your kind feedback.
Raymond W.
6 days ago
Jamar Witt, was very efficient very pleasant. He serviced my AC unit and did a great job. Excellent technician. I would highly recommend Southern Air to my friends and family.🌹👍
Response from the owner:Raymond, thank you for taking the time to leave a glowing 5-star review for our company. We are so glad to hear that our HVAC technician was able to get the problem solved in a prompt manner.
Carol D.
6 days ago
Very professional and pleasant.
Response from the owner:Thank you for the 5-star review! We're so glad to hear you found our team professional and pleasant — that’s exactly the experience we aim to deliver. We appreciate your support and look forward to serving you again!
mitch R.
6 days ago
great job
Response from the owner:Thank you, Mitch, for your feedback and for noting the great work. We take pride in our professionalism and making every visit smooth from start to finish. If you ever need a seasonal tune-up or want to set up ongoing HVAC service, please give us a call.
patricia S.
7 days ago
Justin Coates was a super great technician. He arrived quickly, and done a thorough job on my AC. Company has a great employee 😊
Response from the owner:Thank you, Patricia, for taking the time to share your feedback. We’re glad Justin arrived promptly and handled your AC service thoroughly, and we take pride in our professionalism and the quality of our team. Please feel free to call us anytime to schedule a seasonal tune-up or set up ongoing service.
Michelle M.
7 days ago
Jason was very professional, efficient and thorough. Awesome!
Response from the owner:Thank you, Michelle, for your feedback and for noting Jason’s professionalism, efficiency, and thorough work. We take pride in our professionalism and fast response to keep your home comfortable. Please call us anytime to schedule a seasonal tune-up or set up ongoing HVAC service.
Latrinity B.
7 days ago
Did a great job , let me know all the information I needed regarding my ac . Will recommend Mr Jason anytime . Also knew exactly what was needed in less than 5 minutes beside doing anything else .
Response from the owner:Thank you, Latrinity, for your feedback and for recommending Southern Air. We’re glad our professionalism came through and that our team clearly explained your AC needs and quickly identified the right solution. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing service.
Pat B.
1 week ago
Damon was extremely thorough! He covered everything that needed to be done and was very polite!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that Damon provided such thorough service and treated you with the courtesy you deserve. We’ll be sure to share your feedback with him—he’ll be glad to know his hard work made a difference!
David G.
1 week ago
On time arrival. Efficient service. Friendly technician who put everything back the way he found it. Can't ask for more.
Response from the owner:Thank you, David, for taking the time to share your feedback. We pride ourselves on our professionalism, and we’re glad our technician arrived as scheduled, worked efficiently, and left your home just as it was. If you’d like to schedule seasonal tune-ups or set up ongoing service, please give us a call.
Eddie T.
2 weeks ago
Excellent service. Thanks Professional and efficient.
Response from the owner:Thank you! We’re glad you found our service professional and efficient. We appreciate your feedback!
Debbie
2 weeks ago
Excellent customer service, great technician, and amazing helpful company!
Response from the owner:Thank you so much, Debbie! I'm delighted to hear you appreciated our customer service and Jamar's expertise. Your satisfaction with the maintenance tips is truly rewarding for us!
Glenda A.
2 weeks ago
I had a service call with Southern Air 6/24/26. Their tech Lake Batteiger and a tech that was in training was with him.. They were so professional and respectful in every way !! They explained step by step what they were doing and why. They are certainly an asset to Southern Air. These 2 techs are exceptional in every way.
Response from the owner:Thank you, Glenda, for your feedback and for recognizing the professionalism and courtesy our technicians showed during your service visit. We’re glad they explained each step clearly so you felt informed throughout, and we aim to keep that fast response and care on every call. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing maintenance service.
Melodee M.
2 weeks ago
On time and very polite.
Response from the owner:Thank you, Melodee, for your feedback and for noting our punctual, courteous visit. We take pride in our professionalism and fast response. Please call us anytime to schedule a seasonal tune-up or set up ongoing service for your HVAC system.
Michele K.
2 weeks ago
Justin arrived at my home even before expected, he was polite and efficient. He explained everything thoroughly and answered all of our questions. He got our system back up and cooling quickly.
Response from the owner:Thank you, Michele, for taking the time to share your feedback. We’re glad Justin arrived promptly, handled everything professionally, and took care to explain the work and answer your questions while getting your cooling restored quickly. If you’d like to schedule a seasonal tune-up or set up ongoing HVAC service, please give us a call.
Raymond B.
2 weeks ago
Albert arrived early, was courteous and professional. He explained potential issues we might have in the future which we appreciate. This was our first experience with Southern Air. Very pleased.
Response from the owner:Thank you, Raymond, for your feedback and for choosing Southern Air for your first visit. We’re glad Albert arrived early, treated you with courtesy and professionalism, and took time to walk through possible future concerns, and our fast response is something we work hard to maintain. Please call us anytime to schedule a seasonal tune-up or set up ongoing service.
Linda B.
2 weeks ago
I was at work but my husband said he was very professional
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!

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