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Proudly Serving Palatka, FL Since 1980.
24/7 Emergency Service Available! Call (386)-222-1342.

Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Southern Air Heating & Cooling

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Southern Air Heating & Cooling nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Southern Air Heating & Cooling will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

Carol B.
Carol B.
1712861849
My technician was Jamar. He was punctual, thorough and professional.
KAREN H.
KAREN H.
1712848615
Thank you Robert!Robert is always prompt and professional. He did a great job my maintenance today!
Debra P.
Debra P.
1712785223
My tech, Justin Coates is awesome! It doesn’t matter what questions I ask he explains them so I can understand. He is very knowledgeable and very helpful.
Bruce M
Bruce M
1712676552
Serviceman knowledgeable, professional and efficient. Job very well done.
Bruce M.
Bruce M.
1712326518
Our ac stopped working the night before I called, so I called Southern Air first thing in the morning. They put me in at 1:30 and Joel showed up right on time. Joel was totally professional and quick to diagnose the problem with our unit. He repaired it in a very timely manner. I am extremely satisfied with Southern Air and will be recommending them to all our friends. Great job and great staff.15 May 2020Jason came by to service our AC unit. Once again an outstanding job. He also found a problem and corrected it on the spot. We can't be happier with the service Southern Air and Jason have done. We continue to recommend Southern Air a great company.4 May 2021Joel Rivera was our technician. He did an outstanding job. Cleaned the system checked everything and cleaned out our drain line. I can't express how happy we are with Southern Air. They are a great company and I recommend them highly.12 Nov 2021Joel Rivera was our technician. He was right on time and did a great job. Completely cleaned our system checked everything. We could not be happier with the service Southern Air does. We highly recommend them.30 June 2022Lavarus Smith was out technician. He was right on time and very professional. Cleaned and checked our system. He found us a little low on freon and topped off our system. We are very happy with their service, and highly recommend Southern Air.4 July 2022Demare Purifoy was our technician, great gentleman and extremely knowledgeable. Checked a problem we were having on the 4th. I could not ask for better service from any company I have ever delt with. Demare was a prime example of a great tech! Once again I highly recommend Southern Air!5 April 2024We have had Jason Klinger for our technician for the last couple of services. He is extremely good, very thorough and is the consummate professional. I totally trust his opinion and am extremely satisfied with his work. We highly recommend Southern Air.
Jan T.
Jan T.
1712251780
Excellent service – as usual! They never disappoint!
Millie Rich D.
Millie Rich D.
1712239306
Jamar Witt was fantastic, courteous, timely and a great technician. He was careful and respectful as well. Would recommend them highly.
Robert F.
Robert F.
1712157469
Robert did a great job with our service visit. Friendly professional and very polite. He is a good representative of a quality company.
Shannon B.
Shannon B.
1711997220
Justin did a great job, very professional, very much appreciated.
Stephen S.
Stephen S.
1711986386
Quick! Came inspected and diagnosed in very little time! Fantastic job and super quick and accommodating!!
Philip L.
Philip L.
1711651862
Great and Friendly tech. Great service
Sharon F.
Sharon F.
1711464465
Robert was great. Thorough system check, filter change, checked everything thoroughly. Very polite and professional. Southern Air has a wonderful group working for them!
Linda S.
Linda S.
1711380562
Very friendly and on time. Great service always! Highly recommend!
A00 G.
A00 G.
1710861609
The tech was awesome at explaining everything.
Pat Arline B.
Pat Arline B.
1710846581
I love my Southern Air Serviceman Jamal great worker. Well Mr. Wright you have taught another good worker.
Rachel B.
Rachel B.
1710620881
Downstairs HVAC cooling quit working on Saturday around noon.The tech arrived around 3:00 p.m., quickly resolved the problem,and made improvements to the drainage system to prevent future occurrences.The office staff kept us well informed.
Larry C.
Larry C.
1710529416
Jamar Witt was our tech. He was courteous and professional, and answered questions in detail. Jamar diagnosed and repaired the issue very quickly. He was here about an hour and fifteen minutes. Overall, I'm very pleased with his work and would recommend Southern Air to anyone needing HVAC work.
Danielle P.
Danielle P.
1710456212
We had an issue with our new unit and when I got home and realized it was not working I called them at 4:55pm and they sent someone that night about an hour later to look at it and get it working until the new part comes ( all no charge bc it’s under warranty)
John P.
John P.
1710346308
Justin did a excellent job here
Lori J.
Lori J.
1710194390
Southern Air is an awesome company! They are professional, great prices, and quick to show up for emergencies. Robert has been my service tech several times and he is fantabulous! He is courteous, professional, and very efficient. You can't go wrong using Southern Air! And ask for Robert to be your service tech for prompt professional service.
Judy B.
Judy B.
1710076450
He was very good and professional
Robert G.
Robert G.
1709934309
Courteous attentive friendly professional I believe his name was Gemma he deserves a raise
Dawn
Dawn
1709930396
Excellent, He does a wonderful job with great work ethics and very professional. I can't say enough, this is the 3rd time he came and I don't want anyone but him🌸
Jeremy C.
Jeremy C.
1709771702
Robert was great. Came out late in the evening. Fixed our problem in 15 minutes. Explained everything.
Bell E.
Bell E.
1709756020
Justin was punctual, polite, & very knowledgeable! The office staff provided amazing customer service as well! I highly recommend this company!
Stephen L.
Stephen L.
1709679666
Very happy with everything .Will difinitely use you again
Michael D.
Michael D.
1709587814
Justin Coates is an outstanding tech. He is very thorough and takes time to answer questions.
Donna C.
Donna C.
1709243980
I've always received excellent service from Southern Air. Jason is a keeper. He's smart, articulate, polite, and does his work quickly and neatly.
Margaret E G.
Margaret E G.
1709046472
We have been using Southern Air for years and have always been very satisfied with their service. They are punctual and polite and always take the time to carefully explain any issues or potential problems.
John W.
John W.
1708986332
Great service!
Jennifer F.
Jennifer F.
1708633156
Justin is very professional and does his job when he is here to work on our unit. He is honest also and thats a HUGE plus for us.
Judy N.
Judy N.
1708564582
Our first experience having Southern Air service was due to A/C unit going down.Contact person at the office, I believe Gabby, was courteous and mentioned they had a technician available late morning on same day. We received a text with Justin's pic attached to say he would be in.Unbelievable, he was here within 3 hours. Justin is very knowledgeable with his work. He kept us informed of what he was doing. He's courteous and respectful to speak with. He's a great asset to the company.They've gained an additional satisfied customer. Unfortunately, the previous company we were with, about 11 years, could not respond to our needs or apparently cared. We will share our experience with Southern Air with our neighbors and church family.Thank you Southern Air and Justin!Bob & JudyToday's visit..2/21/245 Star technician with Southern Air. Justin is well informed and knowledgeable with his delivery of quality service. He is a man of integrity. Thank you Southern Air for offering quality technicians to the community.Bob & Judy
jackson33301
jackson33301
1708550649
Always professional and efficient.
Jeffrey L.
Jeffrey L.
1708458879
He is awesome. Did the tuneup, answered all my questions. A real professional. I hope we always get him.
Nas M.
Nas M.
1708378145
Robert is awesome. He is always professional, friendly and very helpful. Southern Air is a great company. They always send someone promptly and are always friendly.
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