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Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Southern Air Cooling & Heating

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Southern Air Cooling & Heating nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Southern Air Cooling & Heating will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

Duraid A.
9 hours ago
As always, an outstanding services, effective communications, quick response .. Thank you Southern Air!
Response from the owner:We’re thrilled everything went smoothly and that you’re happy with the results! Thank you for sharing your experience.
Folin C.
12 hours ago
Tech was very helpful and nice. Responded quickly
Response from the owner:Thank you, Folin, for your feedback and for sharing that our technician was helpful and courteous with a fast response. We take pride in our professionalism and prompt service. Please call us anytime to schedule seasonal tune-ups or to set up ongoing HVAC maintenance.
Pam F.
18 hours ago
Justin is always thorough during his service check. He spends quality time checking everything & explains any issue he may see or recommend. He's very professional & polite. Justin's professional personality is a plus for Southern Air.
Response from the owner:Thank you for another 5-star review, Pam! 🌟 We’re grateful for your continued trust and support—it means so much to our team!
Judi K.
1 day ago
A/C unit quit working hated to bother someone on a Sunday but it was 85 in the house and getting warmer. Quick response and Jamar showed up within an hr. He was so wonderful in spite of this heat, just a loose wire and we were back in business. Southern Air is a great company and they are so dependable and dedicated to their customers. Thank you Southern Air
Response from the owner:Thank you for your kind words! We’re so glad Justin and Dustin took great care of you and made the process stress-free. We look forward to serving you for years to come!
Diane
2 days ago
Five stars for him, he is honest and tells you up front cost. Nice people to deal with
Response from the owner:Hi Diane, thank you for giving us a perfect rating! We're glad you had a positive experience with Southern Air. It means a lot to us to know we met your expectations.
Tom W.
3 days ago
The tech was very good and the price was right. the ac is working well now
Response from the owner:Thank you, Tom, for the 5-star rating. We really appreciate your support and the chance to help with your HVAC needs.
Chris M.
4 days ago
Very polite very honest way better than any company I ever had out and I set up a service plan very good
Response from the owner:Chris, thank you for the kind words—I'm glad our team came across as polite and honest and that the service felt better than what you’ve experienced before. We really appreciate you setting up a service plan with Southern Air, and we’ll work hard to keep earning your trust.
Katherine Miller B.
4 days ago
Jamar braved the 102 degree heat, wasps who decided to make a nest hiding in my AC and the metal on the unit was hot! Jamar remained positive, friendly and happy to be doing my regular servicing of my AC. Southern Air knows how to pick their technicians. I have had remarkable service for over 7 years with Southern Air. Cannot recommend them any higher. I love having their annual service plan and you can budget with monthly payments. A++++++++
Response from the owner:Thank you, Katherine, for taking the time to share your feedback. We’re grateful you’ve trusted Southern Air for the past seven years, and we’re glad our professionalism and Jamar’s positive attitude helped make your regular AC service a great experience, even in tough conditions. Please feel free to call us anytime to schedule your next seasonal tune-up or to set up ongoing service with our annual plan.
Meilssa H.
4 days ago
We need a new AC and Jeremy was up front and told us about extended warranty. Matthew and Steve came on time installed our AC very professional and Matthew walk me through the thermostat and they stayed and made sure everything was good and clean up. If I could them more then 5 stars I would give them 20 Stars. Thanks for making this process smooth and fast.11/3/2023 there 4th time coming out , very professional very friendly courteous and took their time cleaning and servicing the air conditioner found out that the heat strip had went out they're going to come back Monday and finish up.1/20/25 Robert is professional friendly ,thorough and fast and cleans up every time I would recommend Southern ,friendly and thorough job well done.I am adding today June 7 2026 Justin Coates had to come out a Sunday, when he got here and went to work, had it done with in 30 mins and very friendly, and save the day , cool Ac was back in action. THANK YOU SO MUCH ALBERT was very fast, very thorough, cleaned up after he got finished. And very friendly would recommend southern air 2 anybody. Thanks again, august, 14,2026
Response from the owner:Thank you Melissa! It is an honor to continue serving you.
Honeybee H.
6 days ago
As ALWAYS, Justin did a fantastic job! He is as good as they come! He always explains the problem and fixes it quickly. Thanks for squeezing me into your schedule today! You guys rock and are the only company I recommend to others. 😘
Response from the owner:Thank you for your feedback. We’re glad you appreciated our professionalism, including the clear explanation and quick repair, and we also value that our fast response let us fit you in on short notice. Please call us anytime to schedule seasonal tune-ups or set up ongoing service for year-round comfort.
Joyce C.
6 days ago
He was very friendly answering all my questions and taking care of the problems. Couldn’t ask for anything nicer.
Response from the owner:Thank you, Joyce, for sharing your feedback. We’re glad our technician was friendly, answered your questions clearly, and resolved the issues, and we aim to keep that same level of professionalism on every visit. Please feel free to call us anytime to schedule a seasonal tune-up or set up ongoing HVAC service.
dan R.
7 days ago
Quick service and knowledgeable help
Response from the owner:Thank you, Dan, for sharing your feedback. We’re glad you appreciated our fast response and the professional, knowledgeable support from our team. If you ever need a seasonal tune-up or would like to set up ongoing service, please give us a call.
Connie D.
1 week ago
Ac stopped working on a Sunday. I call Southern Air and they sent Dylan out very quickly . He was very nice and had my AC up in no time. Highly recommend. I purchase my unit from Southern Air and am very pleased with it and the yeam that keep it running smoothly!
Response from the owner:Thank you, Connie, for your feedback and for sharing how quickly Dylan was able to get your AC running again, even on a Sunday. We pride ourselves on fast response and professionalism, and we’re grateful you’ve been happy with your unit and our team’s ongoing care. If you ever need a seasonal tune-up or want to set up continued service, please call us anytime.
Diane P.
1 week ago
So glad he stayed until the job was finished He found the problem and the parts and finished the job. Larry and Diane Pope
Response from the owner:Thank you, Diane, for taking the time to share your feedback. We’re grateful you appreciated our professionalism in staying on site, diagnosing the issue, and getting the right parts to complete the repair. Please call us anytime to schedule a seasonal tune-up or set up ongoing service for your system.
Susan D W.
1 week ago
Dylan showed up quickly after my requesting service, within 90 minutes he was here. He was friendly, knowledgeable and very detailed in his services. He knew exactly what my problem was, and told me about some other issues I have and offered me a maintenance plan which ultimately lowered my bill for services. Kudos to Dylan Pacetti, we are very thankful for your time and attention.
Response from the owner:Thank you, Susan, for taking the time to share your feedback. We’re glad our fast response and professionalism made the visit smooth, and that Dylan was able to pinpoint the issue, walk you through the findings, and help reduce your overall cost with a maintenance option. If you’d like, please call us anytime to schedule seasonal tune-ups or set up ongoing service.
Margie S.
2 weeks ago
I was out of town when I learned my AC had died. Southern Air worked with me to get me going again in just two days. New AC installed, super pleasant and understanding folks to deal with, and bonus is it is sooo quiet :)
Response from the owner:Margie, thank you for taking the time to share this. I’m glad our team could coordinate everything while you were out of town and get your new AC installed within two days, and it means a lot to hear everyone was pleasant and understanding. Even better that you’re enjoying how quiet the new system is.
Diana S.
2 weeks ago
Jason was pleasant, professional and very straightforward. He showed us the very rusty and corroding coils and said we could keep repairing the 22 year old AC but it would be a waste of money and an ongoing and potentially hazardous decision. We are proceeding with a new AC based on his recommendation.
Response from the owner:We’re glad Jason was straightforward and helpful in walking you through the condition of your system. Thank you for trusting his recommendation—we look forward to getting your new AC installed and keeping your home comfortable.
Norman D.
2 weeks ago
Jamar is thorough and cares about getting the job done right.
Response from the owner:Thank you for the wonderful review, Norman. We’re glad to hear that Jamar’s dedication to thorough work and getting the job done right made a positive impact on your experience. Your satisfaction is important to us!
KR M.
2 weeks ago
Trent did an excellent job. Thorough. Punctual. Affable. Professional. Southern Air has great techs. Trent is the best one yet! Very thorough. Explained everything.
Response from the owner:We appreciate the review and are glad we could be of service!
Barbara M.
2 weeks ago
Did a really great job, was respectful
Response from the owner:Barbara, we truly appreciate your kind words! Delivering excellent service with professionalism and respect is always our goal. If you ever need AC maintenance or repairs, don’t hesitate to reach out. Thank you for trusting Southern Air!
Claude L.
2 weeks ago
Every time I call Southern Air they are very responsive and quickly on the job and repair on the spot! Jason was very knowledgeable and good at his job without question. Figured out the situation and understood what we needed. Thank you again Southern Air we appreciate it!
Response from the owner:Hi Claude! We appreciate the review and are glad to be of service!
Raymond B.
2 weeks ago
We were having some issues controlling the temperature in our home with our new AC unit from Southern Air. I called this morning, spoke with Robert, and he dispatched Albert Vera to help us. Albert took a fair amount of time adjusting the system and explained what he was doing. He was very pleasant and professional. We are hopeful that the adjustments he made will be successful. It may take a day or two to see.
Response from the owner:Thank you, Raymond, for your feedback and for choosing Southern Air for your first visit. We’re glad Albert arrived early, treated you with courtesy and professionalism, and took time to walk through possible future concerns, and our fast response is something we work hard to maintain. Please call us anytime to schedule a seasonal tune-up or set up ongoing service.
Larry J.
2 weeks ago
The Service is always spot on technician Are very professional highly recommend
Response from the owner:Thank You Larry for choosing Southern Air and the 5 Star review!
mandy H.
2 weeks ago
I had routine maintenance on my AC, he was extremely thorough and very friendly.
Response from the owner:Thank you, Mandy, for your feedback and for choosing Southern Air for your AC maintenance. We’re glad you appreciated the technician’s thorough work and friendly approach, and we take pride in our professionalism. If you’d like to schedule seasonal tune-ups or set up ongoing service, please give us a call anytime.
john K.
2 weeks ago
The highest in all categories. At 59 years old, Southern Air is the best AC company I've had the pleasure of doing business with in my 40 plus "adult" years!
Response from the owner:Thank you, John, for your feedback and for sharing your long-term perspective on your experience with Southern Air. We’re glad our professionalism and service across the board stood out to you. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing maintenance.

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