Tony D.
2 days ago
Dylan was extremely courteous, professional, and a pleasure to interact with for my A/C check.Thank you
Response from the owner:Tony, thank you for taking the time to leave this review. I’m glad Dylan made your A/C check easy with his courtesy and professionalism, and we appreciate you choosing Southern Air.
Ron R.
2 days ago
Robert did a great job no complaints what so ever
Response from the owner:Thanks for the great feedback! We’re happy to hear Robert took good care of you—no complaints is what we aim for!
Lila K.
2 days ago
Lake was very thorough and explained my options. Very respectful and offered he went above and beyond to find an affordable solution.
Response from the owner:Thank you so much for your kind words, Lila! I'm glad to hear that Robert was accommodating with your schedule and found a cost-effective solution for you. Your satisfaction is our top priority, and we appreciate your feedback!
Meg W.
3 days ago
Robert did a good job on our biannual service and was very efficient, doing the job in 30 minutes. He wore booties in my house which I appreciated very much!
Response from the owner:Thank you for the kind words, Meg! It's great to hear that Robert provided efficient service during your biannual maintenance and took care with your home by wearing booties. We appreciate your support!
Stephen S.
4 days ago
Quick! Came inspected and diagnosed in very little time! Fantastic job and super quick and accommodating!!
Response from the owner:Thank you! We’re glad we could inspect and diagnose quickly while providing accommodating service. Your satisfaction means a lot to u
Debra D.
4 days ago
Always on time and professional! Thank you! This company has had our a/c and heating needs since 1992! Would like for Lake to do it the next time!
Response from the owner:Thank you so much for your long-time trust! We’re proud to provide timely and professional service to loyal customers like you since 1992. We truly appreciate your continued support!
HOLLANDS A.
4 days ago
Great job!
Response from the owner:Thank you for the kind words and for taking a moment to leave a 5-star review. We’re glad you were happy with the work, and we appreciate you choosing Southern Air.
Diane P.
4 days ago
Justin was on time, professional and friendly (even my cat liked him!). He simply explained what was wrong with the unit and fixed it. We need more technicians like him in other businesses!
Response from the owner:Thank you, Diane—I'm glad Justin was on time, friendly, and took the time to clearly explain the issue before getting your unit fixed. We really appreciate you recognizing his professionalism, and we’ll be sure to share your kind words with him.
Bridgette L.
5 days ago
Punctual, polite and knowledgeable
Response from the owner:Thank you, Bridgette! I'm so pleased to hear that our team impressed you with their punctuality, politeness, and expertise. We appreciate your feedback and look forward to serving you again in the future.
Sue C.
1 week ago
Knowledgeable. Easy to ask questions and get answers that make sense. Thanks Jason
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
Lisa W.
1 week ago
My technician for Southern air in Palatka was Jamar, he did maintenance of our AC system. Jamar did a great job! He texted me and told me he was on his way, he was on time and got the job done within 1 hour. He explained to me what was done and also gave me suggestions for our unit. Jamar was kind and personable.
Response from the owner:Lisa, thank you for taking the time to share this. I’m glad Jamar kept you in the loop, arrived on time, and finished the maintenance quickly while explaining what he did and offering helpful suggestions. We really appreciate your kind words about his professionalism and friendliness.
keith I.
1 week ago
Excellent service
Response from the owner:Keith, thank you for the 5-star review and for choosing Southern Air. I’m glad you had an excellent experience with our service, and we appreciate you taking the time to share it.
David H.
1 week ago
I want to thank Southern Air for their prompt service and attention to detail. Everyone involved were professional and knowledgeable, and answered any and all questions we had.
Response from the owner:Thank you, David, for taking the time to share this. I’m glad our team could respond quickly, pay attention to the details, and answer all your questions while keeping things professional throughout. We appreciate you choosing Southern Air.
Larry R.
2 weeks ago
Very polite and professional.
Response from the owner:Thank you, Larry—I'm glad our team made a good impression with polite, professional service. We appreciate you choosing Southern Air and taking a moment to share this.
Chris R.
2 weeks ago
Air ducts cleaned 2nd time in 7 yrs first time using southern air.
This week they came back for regular maintenance..I needed a part replaced Dylan explained what the issue was and recommended a repair..
So grateful I made the switch...
This week they came back for regular maintenance..I needed a part replaced Dylan explained what the issue was and recommended a repair..
So grateful I made the switch...
Response from the owner:Thank you so much for choosing us for your HVAC! We’re glad to hear our technician was thorough and we look forward to serving you again.
Michael
2 weeks ago
Tech was very professional and courteous.. and answered all my questions
Response from the owner:Thank you! We're happy to hear your tech was professional, courteous, and informative. That’s the level of service we strive for every time!
Andrew R Stroman, J.
2 weeks ago
Jason always does an outstanding and amazing job.
Response from the owner:Thank you so much for your 5 Star review!
Miriam C.
2 weeks ago
Outstanding job.
Response from the owner:Thank you Stanley for the kind words and the opportunity to serve you!
Crystal O.
2 weeks ago
Lake was very polite and professional. He found a board that needed to be replaced that was under warranty and di so quickly. Southern Air Comfort Plus is well worth the money.
Response from the owner:Thank you Crystal we appreciate you!
Penny L.
2 weeks ago
My last post was a review about Dylan. This time it’s with Albert. Albert came to do my bi annual service. He was efficient and friendly. He made some suggestions to keep pests and leaves out of my unit and went out to measure the size of my unit for me. Great experience with Southern Air as usual. Thank you!
Response from the owner:Thank you, Penny! I'm glad you had such a positive experience with Dylan and found our service thorough. Your feedback means a lot to us!
Clay S.
2 weeks ago
Damar was awesome as always, very knowledgeable and professional. He’s a credit to your company. He’s the most thorough of any technician to visit our home.
Very polite and informative.
Very polite and informative.
Response from the owner:Thank you for sharing your experience. Jamar’s knowledge, professionalism, and thoroughness are qualities we value, and it’s great to know they make such a difference in your home.
Kathleen R.
2 weeks ago
Came out on a Sunday afternoon, was very professional --explained everything well.
Response from the owner:Thank you so much, Kathleen! We're glad to hear that you appreciated our team's professionalism and clear explanations, especially on a Sunday afternoon. Your satisfaction is important to us!
Charleen M.
2 weeks ago
Lavarus was ahead of schedule. He was courteous and professional. However, I feel the office failed to let him know that our unit was in the attic and he needed at least a short ladder to access the unit. We had to rig a way for him to get to the unit, but he adapted well.
Response from the owner:Charleen, thank you for the 5-star review and for noting that Lavarus arrived early and handled the job with courtesy and professionalism. I’m sorry our office didn’t communicate that your unit is in the attic and that you had to improvise access—this is on us, and we’ll do a better job confirming details like ladder needs ahead of time.
Nique O.
2 weeks ago
Lake was very helpful and informative as well as friendly and efficient.
Response from the owner:Thank you, Nique, for taking the time to leave this review. I’m glad Lake was helpful and informative, and that he made the visit friendly and efficient.
Patricia M.
2 weeks ago
I have used this company about 6 years. Great service. Maintenance service is great. Always on time.
Response from the owner:Thank you, Patricia, for sticking with Southern Air over the years. I’m glad to hear you’ve consistently received great service, especially with maintenance, and that our team is always on time.
Doug C.
2 weeks ago
Very professional & courteous. Efficient service.
Response from the owner:Thank you, Doug! I'm delighted to hear that our team's professionalism and courteous service made a positive impression. Efficiency is a core principle for us, and your feedback is truly appreciated.
Nick M.
3 weeks ago
Best hvac company to ever do it. Great management, great employees, great services.
Response from the owner:Nick, thank you for the kind words. I’m glad you had a great experience with our team and management, and that the service delivered what you expected. We appreciate you choosing Southern Air.
Timothy H.
3 weeks ago
Always professional and courteous
Response from the owner:Thank you Timothy for trusting us with your comfort needs!
Bonnie C.
3 weeks ago
Performed work in neat professional manner.also checked items not done previously.
Response from the owner:Bonnie thank you for the great review and for choosing Southern Air!
Stephen H.
3 weeks ago
Robert did a great job locating the problem and resolving the issue.
Response from the owner:Thank you so much for taking the time to leave us a positive rating!
Fire F.
3 weeks ago
Great experience!
Response from the owner:Thank you for the kind words—glad to hear you had a great experience with Southern Air. We appreciate you choosing us for your HVAC needs and look forward to helping again if anything comes up.
Thomas C.
3 weeks ago
Randy is very knowledgeable, curious and friendly.
Response from the owner:Thanks so much, Thomas, for the great rating! It means a lot to us that you took the time to recognize our efforts at Southern Air. We look forward to helping you again with any future HVAC needs!
Scott B.
3 weeks ago
Albert performed maintenance on our systems. He was very knowledgeable and personable. He did a great job.
Response from the owner:Thanks for sharing! It’s great to know our team is making an impact and providing service you can count on.
Kim B.
3 weeks ago
Nothing but great things to say! From the answering service, Brandi and our technician Mr. Witt everyone was polite, nice and helpful. I couldn't be more pleased! Thank you for your quick response and getting my house cooled again.
Response from the owner:Thank you for taking the time to share your review with us!
Dennis V.
3 weeks ago
Jason did an excellent job. Awesome Technician.
Response from the owner:Dennis, thank you for the 5-star review. I’m glad Jason took great care of you and delivered the kind of service we aim for on every call.
Bryon K Evans S.
4 weeks ago
Awesome Technicians. Knowledgeable & Thorough Service
Response from the owner:Thank you so much for the great review, Bryon! I'm glad to hear that our technicians provided knowledgeable and thorough service for your HVAC needs. We appreciate your feedback and look forward to serving you again.
Larry D.
4 weeks ago
SUPER! Make sure you ALWAYS send HIM!
Response from the owner:Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic experience, and we look forward to providing you with great service again.