Pamela S.
4 days ago
Jamar was great! Nice, professional and super great at his job!
Response from the owner:Thank you, Pamela—Jamar will be glad to hear this. We appreciate you highlighting how professional and personable he was, and that he took great care of you.
Donald C.
4 days ago
Tech was friendly and very knowledgeable in his profession. Quick and efficient at diagnosis of trouble. Able to complete job and get unit back up in running. Very good job. Would use them again.
Response from the owner:Thanks, Donald—glad our technician was friendly, knowledgeable, and able to diagnose the issue quickly and get your unit running again. We appreciate you choosing Southern Air and we’ll be here anytime you need us.
Eric B.
4 days ago
Technician was very friendly and courteous
Response from the owner:Eric, thank you for the 5-star review. I’m glad our technician treated you with friendliness and courtesy, and we appreciate you choosing Southern Air.
Joseph P.
6 days ago
They responded quickly, the technician was amazing.I would recommend him anytime.
Response from the owner:Thank you, Joseph—glad we were able to respond quickly and that our technician took great care of you. We really appreciate the recommendation and your support.
Blanche T.
1 week ago
Very nice, Very Quick..Very pleasant Take his work very serious.Hands down one of their best workers.
Response from the owner:Thank you for your kind words, Blanche. We're glad you had a positive experience with our technician and appreciated his quick and serious approach to work. Your feedback really means a lot to us!
Borman T.
1 week ago
My technician, Randy Church was extremely professional and knowledgeable. He diagnosed problem and we ended up with a repair. Overall, the service was quick and efficient. I do wish it would have been a little less expensive.
Response from the owner:Borman, thanks for taking the time to share this. I’m glad Randy was professional and knowledgeable and that he got the issue diagnosed and repaired quickly. I also hear you on the cost, and we’ll keep looking for ways to deliver the best value while doing the job right.
Kenneth H.
1 week ago
Justin was really enjoyable person. Very professional person. He is welcome in our home anytime. Ken Hackett
Response from the owner:Thanks, Kenneth—Justin will be glad to hear you enjoyed having him out and that his professionalism stood out. We appreciate you welcoming us into your home and taking the time to leave a review.
Howard C.
1 week ago
Justin was great. He always is. Thank you. This is a dependable honest company. Highly recommended.
Response from the owner:Howard, thank you for the kind words and for sticking with Southern Air. I’m glad Justin took great care of you again and that you can count on us for honest, dependable service. We truly appreciate the recommendation.
Chris M.
1 week ago
Very polite very honest way better than any company I ever had out and I set up a service plan very good
Response from the owner:Chris, thank you for the kind words—I'm glad our team came across as polite and honest and that the service felt better than what you’ve experienced before. We really appreciate you setting up a service plan with Southern Air, and we’ll work hard to keep earning your trust.
Karl F.
1 week ago
Very professional performance !
Response from the owner:Thank you, Karl for the five-star review! We appreciate your business and look forward to working with you in the future.
Fiona W.
1 week ago
Albert arrived on time, very pleasant and friendly. Performed a maintenance check and then performed preventative maintenance on the system. Albert explained everything he did and why it was required.
Thank you Albert.
Response from the owner:We love hearing how our team makes a difference. Thank you for trusting Southern Air!
Peter M.
1 week ago
Honest and very professional service. 👏 👌 👍
Response from the owner:Thank you, Peter—really appreciate you taking the time to share this. We’re glad you found our team honest and professional, and we’ll keep working hard to deliver the same level of service every time.
V Gayle W.
1 week ago
Always a pleasure dealing with Southern Air!
Response from the owner:Thank you so much for your kind words, Gayle! We're delighted to hear that working with Southern Air is always a pleasure for you. Your support means the world to us!
Holly G.
1 week ago
Very professional on time great job liked that they showed you before hand who was coming very thorough
Response from the owner:Thank you, Holly—really glad you found our team professional, on time, and thorough. We also appreciate you mentioning the advance notice of who would be arriving, and we’re grateful you chose Southern Air.
jennifer M.
1 week ago
Very professional and personable. Great interaction!
Response from the owner:Thank you so much for your kind words, Jennifer! I'm glad you found our team professional and enjoyed the interaction. It's always a pleasure to provide our customers with a great experience.
Sandra H.
2 weeks ago
Great service as usual! Very thorough and detailed.
Response from the owner:Thank you so much for the 5-star review! We're glad to know you had a positive experience with Southern Air. We look forward to serving you again in the future.
Levi's V.
2 weeks ago
Fast/efficient/polite/knowledge in what he actually new what was to be done up front with costs
Response from the owner:Thank you for the kind words! We’re glad you had a fast, efficient, and polite experience — that’s what we aim for every time!
Meg W.
2 weeks ago
Robert did a good job on our biannual service and was very efficient, doing the job in 30 minutes. He wore booties in my house which I appreciated very much!
Response from the owner:Thanks for the 5 Star Review Meg! So glad to have you as our customer.
John C.
2 weeks ago
Very professional. Friendly. Good service
Response from the owner:John, thank you for taking the time to leave this review. I’m glad our team came across as professional and friendly, and that you were happy with the service.
James
2 weeks ago
Southern Air always responds quickly to make sure your home is comfortable. Service techs are friendly and professional. Highly recommend purchasing their maintenance program for worry free heating and cooling.
Response from the owner:James, thank you for the kind review. We appreciate you noticing our quick response times and how friendly and professional our technicians are. It means a lot that you recommend our maintenance program for worry-free comfort year-round.
Stacey H.
2 weeks ago
Southern Air ROCKS!! Thank you so so much for coming out as quickly as you did!! Everyone was GREAT from the girl that I spoke to on the phone to Robert the HVAC technician. Robert was awesome!! He diagnosed the problem and quickly fixed it!! He was very polite, professional & most importantly knowledgeable. Thank you Southern Air for having such knowledgeable, caring people working for your company. I will absolutely recommend you to everyone!!👍
Response from the owner:Thank you so much for your wonderful feedback, Stacey! I'm glad to hear that our team, from the call to Robert's service, took great care of you. We're committed to providing prompt and professional HVAC solutions, and it’s great to know our efforts are appreciated.
Susan M.
2 weeks ago
On time. Knowledgeable and professional. Justin gave me helpful information about possible future needs.
Response from the owner:Susan, thank you for the great feedback. I’m glad Justin arrived on time, kept everything professional, and could share helpful info about what to watch for down the road. We appreciate you choosing Southern Air.
Lawrence M.
2 weeks ago
Mr Justin was very professional and helpful with my questions, I highly recommend this man and company.
Response from the owner:Thank you, Lawrence—glad Justin was professional and took the time to answer your questions. We really appreciate the recommendation and your support.
Ralph C.
2 weeks ago
When the AC technician with Southern Air came into my home to service my airhandler,he put on covers for his shoes to prevent dirt from coming into my house. Never had anyone do that before. Randy was very professional in servicing my unit. 1st service from a yearly contract.
Thank you,,
Ralph Currey
Response from the owner:Hi Ralph! We appreciate the review and are glad we could be of service!
Stephanie H.
2 weeks ago
Southern Air employees are professional, courteous and knowledgeable. It's reassuring to receive a text with a photo of the tech who is coming to work on the A/C.
Response from the owner:Thanks for the feedback! We’re glad you like getting a heads-up of who’s coming. Our team takes pride in being friendly, professional, and respectful in your home!
Robert M.
2 weeks ago
Southern Air has many outstanding technicians.....never had a reason to question any part of their work.
Yearly contracts are reasonable and complete
. 10 years here in Palatka...never an issue...
Response from the owner:Thank you for 10 years of trust and loyalty! We’re proud to have a team you can count on and appreciate your continued confidence in our work and maintenance plans.
Bonnie M.
2 weeks ago
Nice person. Courteous and fast service.
Response from the owner:Thanks, Bonnie, for the kind review. I’m glad our technician was courteous and got everything taken care of quickly for you.
I H.
2 weeks ago
Excellent service. He came on time, checked the ac unit, and was very polite and courteous. Very professional and he did a great job. Thanks for job well done. Good job done
Response from the owner:Thank you! We're glad to hear you had an excellent experience. Professional, on-time, and thorough service is exactly what we aim for—thanks for the kind words!
Vicki B.
2 weeks ago
Lake was great! Very informative, very neat, so polite and did an excellent job. I felt very confident with Lake doing the maintenance on both of my units, he is truly an asset to your company.
Response from the owner:Thanks for the positive review Vicki!
Petra von H.
3 weeks ago
Joel and his partner was very professional. They did a good job. Than you so much
Response from the owner:Thanks so much Petra!! We think David is awesome too. Just letting you know that today he celebrates 31 years with Southern Air!! We appreciate YOU and David does too!!
Rene P.
3 weeks ago
Quick arrival, professional, after hours pricing unbelievably reasonable. Explained everything.
Response from the owner:Rene, thank you for the kind review. I’m glad we could get there quickly, keep the after-hours pricing reasonable, and walk you through everything clearly. We really appreciate you choosing Southern Air.
Brian S.
3 weeks ago
My technician was professional and very curious, I'm impressed being from a service industry background
Response from the owner:Brian, thank you for taking the time to share this. I’m glad our technician was professional and attentive, and it means a lot to hear that from someone with a service industry background.
MATT C.
3 weeks ago
Very professional and came out on a Sunday afternoon to help my family cool down. They now have a forever client in me.
Response from the owner:Matt, thank you for taking the time to share this. I’m glad our team could get out on Sunday and get your home cooling down again, and I really appreciate your trust and continued support.
KAREN H.
3 weeks ago
Thank you Southern Air for such fast service! Albert did a quick check and some extra maintenance we are running cold!
Very nice young man!
Response from the owner:Thank you so much! We’re so grateful for your trust and kind words. Robert is one of the best, and we’re lucky to have him on our team! We’re glad you’re enjoying the peace of mind that comes with the 10-year parts and labor warranty — and we’re always here when you need us!
Wendy H.
3 weeks ago
Justin did a great job. He was on time, friendly, and professional as always
Response from the owner:Hi Wendy!
We appreciate the review and are glad to be of service!
Julia R.
3 weeks ago
Very helpful and knowledgeable.
Response from the owner:Thank you for the review! We appreciate your feedback Julia.
William H.
4 weeks ago
Great service, they care about the customer, and do a great job
Response from the owner:Thanks, William—really appreciate you taking the time to share this. I’m glad our team provided great service, showed genuine care, and delivered quality work for you.
Caroljean F.
4 weeks ago
Excellent professional service!
Response from the owner:Thank you, Caroljean—I'm glad you had a great experience with our team. We appreciate your kind words about our professional service and your support.
Bill M.
4 weeks ago
Justin did a great job for a very reasonable price. He identified the HVAC issue and resolved it quickly. He’s very knowledgeable and clearly explained what was going on with our unit in language that even I could understand.
Response from the owner:Bill, thank you for the kind review. I’m glad Justin was able to quickly pinpoint the HVAC issue, explain it clearly, and get everything fixed at a fair price. We appreciate you choosing Southern Air.
Tim K.
4 weeks ago
Southern Air is one of the best companies I’ve ever dealt with. Very responsive and techs seem to know their stuff. I’d recommend to everyone.
Response from the owner:Hi Tim!
Thank you so much for taking the time to leave us a positive rating!
Kevin D.
4 weeks ago
Great service and very helpful and spent alot if time at my service
Response from the owner:Kevin, thank you for the 5-star review. I’m glad our team was helpful and took the time to make sure everything was handled properly during your service visit. We appreciate you choosing Southern Air.