Robert was very helpful and knowledgeable
Response from the owner: Thank you, Keith! I'm delighted to hear that Robert could assist you with his expertise and helpfulness. We appreciate your feedback and look forward to serving you in the future.
Damon did a fine job.i would like to have him back for next service
Response from the owner: Thank you so much, Mark! I'm glad to hear that Damon provided a great service, and we will be happy to send him for your next appointment. We appreciate your support!
This gentleman was very helpful and was very helpful and very informative and very helpful to us and we hope to see you all again We would recommend this gentleman for work to any one that has AC trouble again thanks
Response from the owner: Thank you so much for taking the time to leave us a 5 star review!
Jason, was very efficient very pleasant fixed my gas furnace and did great job. Excellent technician
Response from the owner: Raymond, thank you for taking the time to leave a glowing 5-star review for our company. We are so glad to hear that our HVAC technician was able to get the problem solved in a prompt manner.
Very professional and he found a part that was going to cause a problem in the near future and was able to replace it so I am a strong believer in preventive maintenance
Response from the owner: We're overjoyed to see your 5-star rating! Thank you for sharing your positive experience with us.
Very quick service. Very professional. Appreciate them and thank you Robert!
Response from the owner: Thank you so much for the fantastic review! We're glad to hear that you appreciated our quick and professional service, and I'll be sure to pass along your thanks to Robert.
Excellent!!
Response from the owner: Mr. Bill we strive for Excellence every day and glad to hear we hit the mark. Thank you for your loyalty and the opportunity to serve your comfort needs!
Fantastic as always!
Response from the owner: Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
Our technician Thomas Leonard was wonderful! He came in checked the vents and explained what happened and what to do in the future.Once again 7/22/24 Southern air came out this time it was Johnny Thompson he figured out the problem and with the help of Thomas Leonard they got it fixed. These are my go to techs from now on.1/9/25 I had Jamar Witt this time and once again another wonderful technician. They always make sure to explain what's wrong or what needs to be done so that you understand. Every technician is very friendly as well.
Response from the owner: Thanks for the positive review Jessica!
Great experience. Honest and very respectful. Corrected the issue
Response from the owner: Thanks for sharing your experience with us, J. We're glad our honest and respectful team could quickly address and resolve the issue for you. Your satisfaction means a lot!
Excelente Servicio!!!
Robert performed his duty well, thanks. He briefed me on the status of the unit. He completed his job like it was his own and performed his duty in a proficient manner
Response from the owner: Thank you for the five-star review, Richard! We look forward to working with you again in the future.
Jamar was great. He took time to interact with our youngest when he was jibber jabbing to him, and he seemed to have gained the trust of my dogs, which says a lot.He was professional and took time to explain things to me, providing me with the best solution to our problem. Oddly, I also appreciated that he reached out to someone on his team when something stumped him and they resolved the problem.Thank you Jamar!
Response from the owner: Thank you so much, Ashley! I'm delighted to hear that Jamar made your experience positive by being professional, engaging with your family, and ensuring the best solution for your HVAC issue. It's wonderful to know that his commitment to service and teamwork effectively addressed your needs.
We’re new customers. Our heat went out Sunday night. I called Monday morning and they came right out and got us warm again. Thank you Southern Air!
Response from the owner: Thank you, Lisa! I'm glad we could quickly get your heat back up and running. Welcome to the Southern Air family!
Very knowledgeable technicianArrived on timeAlso explained everything it great detailWe firmly recommend an will be using there services in the future
Response from the owner: Thank you for your kind words, Justin! I'm glad to hear that our technician's knowledge and punctuality made a positive impact. We look forward to providing our services to you again in the future.
Response from the owner: Thank you so much for the 5-star rating! It's fantastic to know that you had a positive experience with Southern Air. We appreciate your support and look forward to serving you again in the future.
As usual our Southern Air technician was professional courteous and efficient. So glad we switched to them a few years ago.
Response from the owner: Gini thank you for the 5 Star review and for choosing Southern Air!
Response from the owner: Thank you for the fantastic rating! We're delighted to know you had a great experience with Southern Air. We appreciate your support and look forward to assisting you in the future.
Jamar the technician is awesome.. rapid response.. knowledgeable and easy to work with.. Goes above and beyond. Love them
Response from the owner: Thank you for taking the time to share your review with us!
Robert was very pleasant, polite, explained and showed us what was wrong and repaired it quickly. Came right on time too!
Response from the owner: Catherine we are pleased to hear of your great experience with us recently. At Southern Air there is no pressure just comfort. We look forward to serving you and thank you for your business.
Robert is awesome and very professional!
Response from the owner: Thank you Tarrin! We’re so glad Robert did a great job. We will let him know you are happy.
Great company very professional and did such a great job .
Response from the owner: Thank you Kyle for your business and the kind review!
My tech, Robert Wright is awesome! It doesn’t matter what questions I ask he explains them so I can understand. He is very knowledgeable and very helpful.
Response from the owner: Thank you so much, Debra for taking the time to review us!
Southern Air exceeded all my expectations in all areas! Timely friendly professional service throughout their visit left me feeling confident my home will be properly cooled for the upcoming hot summer and warm for those rare winter days in North Florida! No need to ever look elsewhere for your HVAC service! If allowed I would have given a 10 star 🌟 rating!!
The service technician did a very very nice job was very professional and quick solving our problem
12/20/24 - Today, we stepped outside our standard "periotic, scheduled" routine!We're in the new home w/ a 1.5-yrold Trane system that, suddenly, ~10 days ago, began "growling" as the air handler spoioled up. Once on-speed, the growling sound faded away, but ... I believe the unusual sound was a "warning" of bad things to come, and I don't wait for "system failure" to seek corrective help!I called Gabbie, SouthernAir, ~1045, and by 1430, Justin was on-site! We talked, Justin listened very carefully, and monitored the fan start-up sequence; then methodically, w/ a solid theory, went to work! I'm not one who puts "bandaids" on discrepancies; Justin worked w/ that! He adjusted the speed of our blower fan, which, for now, has eliminated the "off-balance start-up growling" sound, with a "Plan B" to replace the blower fan with a balanced component as the future dictates!These guys and gals from SouthernAir really, really know their stuff, and we could not be more pleased!!-- End, This Event--We use periodic, scheduled maintenance to avoid breakdowns. So far, the concept has proven flawless! Robert Wright is our go-to tech; there can be no better example of customer service, and no better ambassador to represent his company! Somebody drives this Southern Air team to excellence - it, clearly, has caught on, and permeated their ops repeatedly, consistently, thoroughly, from the office staff to the tech's in the field! They are the Best!!1/31/23 - Consistently excellent, by every measure; On time, every time!! There can be none better!!10/11/23 -Robt Wright "bats _cleanup_" for a reason! He consistently hits it "outta the ballpark", and still finds quality time to educate me!We have a very "tight" space, tucked into our attic, where our air handler resides! How Robt negotiates that space is nothing short of miraculous! (He must be "part shape-shifter"!🤔)Beyond being incredibly well trained and technically knowledgeable, his people skills are truly impressive; an exceptionally polished, consumate professional; makes his job look and sound easy! He's the best, as are those administrators, managers, and leaders who support him! Southern Air really has their act together!!07/30/24 -Robert Wright is "our guy"! He IS, and DOES every single thing ... right! (No pun intended!) Robert IS the very best in the industry! He is continuously on top of his game; an A+ on every scale, by every metric!Southern Air continues to hit the ball outta the park, year after year; season after season, from price to communications to technical excellence and responsiveness in the field!
Response from the owner: Hello! Thank you for the glowing review for our team. We agree, our team and customers are the best around! Anytime you need us, we'll be here to help.
Jamar was so professional, knowledgeable and helpful. Southern Air continues to impress me.
Response from the owner: Jaime we appreciate you and thank you for your business!
Justin did an amazing job. He was a true professional in every aspect of his job.
Response from the owner: Thanks for the fantastic review! We're delighted to hear that Justin showcased true professionalism while working with you. It means a lot to know we’re meeting your expectations.
Robert came out to our house late in the afternoon which was so convenient for us. He was so professional and answered all of our questions. We are definitely happy to part of the Southern Air Family!!!
Response from the owner: Thank you so much for your kind words, Shannon! We're delighted to hear that Robert was able to assist you conveniently and professionally. Welcome to the Southern Air family—we're thrilled to have you with us!
We love Southern Air. Our technician Damon was friendly. He made sure to follow up with me on areas that I was concerned with.I would recommend them.
Response from the owner: We are so glad to hear it! Thank you for your review!
He was very nice and courteous !!
Response from the owner: Thank you so much, Forrest! I'm delighted to hear that you found our team kind and courteous. We always strive to provide exceptional service to our customers.
Response from the owner: Thank you so much for the 5-star rating, Joyce! We greatly appreciate your support and are delighted to know that you're happy with our HVAC services. If you ever need anything else from Southern Air, just let us know!
Response from the owner: Thank you so much for the 5-star rating! We appreciate your support and are glad you had a positive experience with Southern Air. Please feel free to reach out if you need any further assistance!
Southern Air just got themselves another customer, my son called around several other AC repair shops and we really didn't hear what we wanted until he called Southern Air and the nice lady (sorry I don't remember her name but thank you for your help in getting my AC fixed) that answered the phone got us set up with the technician right away. Big shout Thanks to Jason for coming out and fixing my AC unit. He was nice, kind and respectful, he told me step by step everything that happened. THANK YOU AGAIN FOR SOUTHERN AIR AND JASON FOR GIVING ME COOL AIR AGAIN.
Southern Air always exceeds our expectations. Jason has been out twice now and both times offered great customer service and solved our issues with ease.
Robert did a great job 5 stars
Excellent service!! Very friendly guy.
Robert is a great employee, great customer service. All around a very nice person to come into our home to service your AC
Technician was courteous and professional. He took care of the maintenance service promptly, and answered my questions. Robert is a very nice guy, it was good to see him
Response from the owner: Thank you so much, Evelyn for the five-star review!
Did an awesome job up and running within an hour
Response from the owner: We are so glad to hear it! Thank you for your review!
Robert was as always, AWESOME!
Response from the owner: Thanks for the positive review Leah!
Super personal and professional!
Response from the owner: We appreciate your feedback. Thank you for the review!
Justin, and Southern Air treated us right. They come when they say they will, on time , at a fair price. Always good work ethic.
Response from the owner: Thank you so much for your 5 Star review Hal!
Ok, I just had southern air come out and completely replace my ducting and my unit and my house feels amazing. The tech's were awesome the owner even did my estimate and expedited my instillation! If you are thinking about someone else STOP! You get what you pay for! Enough said.
Response from the owner: Dakota I am pleased to hear of your recent service by Demare. All of our technicians are great and Demare is no exception. Great job Demare and thank you Dakota for your business!
Did a really great job, was respectful
Arriving on time, very pleasant and informative
Response from the owner: Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
