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Air Conditioning Services

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Air Conditioning Services in Palatka, FL


Air Conditioning in Palatka, FL You Can Count On

Palatka summers are long, humid, and relentless. Average high temperatures run above 90 degrees from May through September, and the combination of heat and Florida humidity pushes air conditioning systems hard from the moment spring ends. A system running eight or more months a year wears faster here than in most of the country, and a breakdown during a July afternoon is not an inconvenience you can put off.

Southern Air has provided air conditioning services in Palatka, FL since 1980. Our N.A.T.E.-certified technicians have serviced every major system type and brand across Putnam County, from older window-unit replacements in established Palatka neighborhoods to high-efficiency heat pump installations in newer construction outside the city. That depth of local experience means faster diagnostics and repairs that hold up to Florida conditions.

This page covers the full scope of air conditioning services Southern Air provides in Palatka, FL: repair, replacement, maintenance, and ductless systems. For information on our heating services or indoor air quality options, visit those pages directly. To schedule service now, call 386-222-1342 or book online.

Why Homeowners in Palatka Call for Air Conditioning Services

Florida AC problems rarely announce themselves at a convenient time. Most systems give clear warning signs before they fail completely. Catching them early keeps a repair from becoming a replacement.

  • Warm air from the vents despite the thermostat set to cool, which usually signals low refrigerant or a failing compressor
  • Uneven cooling throughout the home, with some rooms noticeably warmer than others, often caused by ductwork leaks or a struggling blower motor
  • Unusually high electric bills without a change in usage habits, a sign the system is working harder than it should to maintain the set temperature
  • Short cycling or constant running, both of which put extreme wear on the compressor and drive up energy costs
  • Ice forming on the refrigerant line or evaporator coil, a condition that requires immediate AC repair to prevent compressor damage
  • Musty or stale odors from the vents, common in Palatka’s humid summers and often caused by mold in the air handler or a clogged condensate drain
  • Strange rattling, banging, or squealing noises from the indoor or outdoor unit, which can indicate a loose component or a failing motor — issues worth having our AC repair team evaluate before they escalate

HVAC Repair by Employee

What Causes Air Conditioning Problems in Palatka Homes

Palatka’s climate creates a specific set of conditions that stress residential AC systems faster than in cooler or drier markets.

  • Extended run cycles: Systems in Palatka run for eight or more months a year. That extended runtime accelerates wear on compressors, capacitors, and fan motors well ahead of their rated service life. This is why AC maintenance twice a year is not optional in Florida.
  • Refrigerant leaks: Vibration from long run cycles loosens fittings and connections over time, causing slow refrigerant leaks that reduce cooling capacity gradually. Homeowners often assume the system is just aging when a recharge and leak repair would restore full performance.
  • Dirty condenser coils: Outdoor units in Palatka collect pollen, grass clippings, and debris throughout the long cooling season. A fouled condenser coil forces the compressor to work harder and raises the risk of overheating. Regular AC maintenance includes condenser cleaning to prevent this.
  • Clogged condensate drains: Florida’s humidity means the condensate drain line handles a heavy load all summer. A clogged drain causes water to back up into the air handler, leading to water damage and mold growth that impacts indoor air quality throughout the home.
  • Aging ductwork: Many Palatka homes have original ductwork from the 1980s and 1990s. Leaky or deteriorating ducts deliver conditioned air to the attic instead of the living space, driving up bills and reducing comfort. Our ductwork repair and replacement service addresses this directly.

A small issue left unaddressed in a Florida summer rarely stays small. A dirty coil becomes a compressor failure. A slow refrigerant leak becomes a system that cannot cool the home.

How Southern Air Approaches Air Conditioning Service

Southern Air maintains a fully stocked service fleet so our technicians carry the parts needed to complete most AC repairs in a single visit. We do not make multiple trips to order parts for common failures like capacitors, contactors, or refrigerant recharges.

Every service call starts with a full diagnostic before any recommendation is made. Our N.A.T.E.-certified technicians identify the root cause of the problem rather than treating symptoms. If the issue is a failing compressor on a 14-year-old unit, we tell you that directly and explain both repair and AC replacement options with real numbers so you can make an informed decision.

We offer honest recommendations. If a repair makes more economic sense than a replacement, we will tell you. If a replacement is the better long-term investment for your Palatka home, we will explain why, present equipment options, and walk through financing options available through Southern Air. Our goal is the right solution for your home and budget, not the most expensive one.

Air Conditioning Services Available in Palatka and Surrounding Areas

Southern Air provides air conditioning services across Palatka and the surrounding communities, including Crescent City, East Palatka, Elkton, Florahome, Fleming Island, Georgetown, Green Cove Springs, Interlachen, Keystone Heights, Saint Augustine, and beyond. Visit our areas we serve page for the full list.

Our full cooling and heating service menu includes:

What to Expect During Your Air Conditioning Service Appointment

  1. Call 386-222-1342 or schedule service online — same-day appointments available for most AC calls in Palatka.
  2. A N.A.T.E.-certified technician arrives on time and reviews the system symptoms with you before starting any work.
  3. Full system evaluation: refrigerant level check, condenser and evaporator coil inspection, capacitor and contactor test, condensate drain check, blower motor review, and thermostat verification.
  4. Clear diagnosis with upfront pricing provided in writing before any repair begins. Financing options are available for qualifying repairs and replacements.
  5. Repairs completed with quality parts. System tested and cooling confirmed at target temperature before the technician leaves.

Why Professional Air Conditioning Service Matters

A residential air conditioning system contains pressurized refrigerant, high-voltage electrical components, and moving parts operating at high temperatures. Handling refrigerant without EPA 608 certification is illegal, and mishandling it can cause environmental harm and personal injury. Working on high-voltage components without proper training creates shock and fire risks.

Beyond safety, improper air conditioning repairs can void manufacturer warranties, create code compliance issues, and cause failures that are far more expensive than the original problem. A capacitor replaced incorrectly can damage the compressor on the next startup. A refrigerant recharge without repairing the underlying leak wastes money and damages the environment. Indoor air quality can also deteriorate quickly when a poorly repaired system allows moisture to accumulate inside the air handler or ductwork.

Professional AC service ensures the repair is done correctly the first time, the system meets current Florida energy codes, and the manufacturer’s warranty remains intact. It also gives you an accurate picture of the overall health of the system, so you can plan ahead rather than react to failures.

Air Conditioning Systems and Equipment We Service

Southern Air services all major residential air conditioning system types and brands found in Palatka and the surrounding area, from older R-22 systems in homes built in the 1980s to modern high-efficiency two-stage and variable-speed systems in newer builds.

  • Central split systems with gas or electric air handlers
  • Ductless mini-split systems for zoned cooling in homes without existing ductwork
  • Heat pump systems provide both cooling and heating from a single unit
  • Air handlers, evaporator coils, and fan coils
  • Condensing units and compressor assemblies
  • Thermostats and smart zoning controls, paired with indoor air quality solutions when applicable
  • Older R-22 systems and modern R-410A and R-32 equipment, including ductwork connected to all system types

 We work on all major brands, including Carrier, Trane, Lennox, Goodman, Amana, Rheem, and York, in homes ranging from older established neighborhoods in Palatka to new construction across Putnam County.

Our Air Conditioning Experience in Palatka

Southern Air has served Palatka and the surrounding communities since 1980. Over more than four decades, our technicians have completed thousands of AC repair, replacement, and maintenance calls across Putnam, Clay, and Alachua Counties. We work regularly in Palatka, Crescent City, Green Cove Springs, Keystone Heights, Interlachen, and Saint Augustine.

Palatka’s housing mix presents a range of HVAC conditions. Older homes near downtown and along the St. Johns River corridor carry original ductwork and aging equipment, many of which are due for ductwork repair alongside system replacements. Newer subdivisions outside the city run two-stage systems and heat pumps with smart thermostats that require brand-specific diagnostic tools. Homes in rural areas like Florahome, Georgetown, and Satsuma often run on older systems with limited service history.

Because we have worked in this market for over 40 years, our technicians recognize common failure patterns specific to Palatka’s climate and housing stock. That local knowledge produces faster diagnostics and repairs that are spec’d for Florida conditions, not a generic fix built for a cooler, drier market.

Recent Air Conditioning Service Calls in Palatka

AC Running Constantly but Not Cooling — Dirty Condenser Coil

A homeowner in Palatka called after their air conditioner ran all day without cooling the home below 82 degrees. We found the condenser coil heavily fouled with pollen and debris from the surrounding vegetation, which was blocking heat transfer and forcing the compressor to overwork. After cleaning the coil and checking refrigerant levels, the system reached the set temperature within an hour. We enrolled the homeowner in our Comfort Club maintenance plan to prevent the same issue next season.

Emergency AC Breakdown — Failed Capacitor

A family in Palatka lost air conditioning on a Saturday afternoon in July when their outdoor unit stopped responding. Our technician arrived the same day and found a failed run capacitor preventing the compressor and condenser fan from starting. We replaced the capacitor from our stocked service vehicle and had the system cooling again before the evening. The homeowner noted the after-hours pricing was more reasonable than expected, consistent with what our reviews reflect regularly.

Weak Airflow Throughout the Home — Failing Blower Motor

A property owner in East Palatka noticed very little airflow from several vents throughout their home, while the system ran normally. We diagnosed a failing blower motor drawing low amperage and struggling to move adequate air through the ductwork. After replacing the motor and inspecting the connected ductwork for leaks, airflow returned to normal in all rooms. We also replaced the clogged filter that had been contributing to the restricted airflow.

Why Palatka Homeowners Choose Southern Air

  • N.A.T.E.-certified and licensed HVAC technicians — License CAC1816263
  • Serving Palatka and Putnam County homeowners since 1980
  • Local technicians who know Palatka’s climate, humidity, and housing stock
  • Same-day AC repair and emergency HVAC service available
  • Financing available on qualifying repairs and replacements — apply here
  • Comfort Club maintenance plans for year-round AC protection and priority scheduling
  • Current specials and promotions available for qualifying services and equipment
  • Upfront pricing on every visit — no surprises on the invoice

 Southern Air has earned the trust of Palatka homeowners for over four decades by showing up on time, diagnosing problems correctly, and giving straight answers on repair versus replacement. Read our customer reviews to see what your neighbors say about our service.

Frequently Asked Questions

How do I know if my air conditioner is low on refrigerant?

Signs of low refrigerant include warm air from the vents even when the thermostat is set low, ice forming on the refrigerant line or evaporator coil, and a hissing or bubbling noise from the unit. In Palatka’s summer heat, a system running low on refrigerant will struggle to keep up and often run continuously without reaching the set temperature. Low refrigerant is almost always caused by a leak, so a recharge alone without finding and fixing the source is only a temporary fix. Our AC repair team handles leak detection and recharges in the same visit.

Why is my home not cooling evenly from room to room?

Uneven cooling in Palatka homes is most often caused by ductwork leaks, a failing blower motor, or a refrigerant imbalance. Homes with attic-mounted air handlers are especially susceptible during summer when attic temperatures can exceed 140 degrees and put added stress on duct connections. Our ductwork repair and replacement and AC repair teams handle both causes.

What causes my air conditioner to short-cycle or run constantly in Palatka?

Short cycling, where the system turns on and off every few minutes, is often caused by an oversized unit, a dirty evaporator coil, or low refrigerant. A system that runs continuously without cooling the home usually points to a refrigerant leak, a fouled condenser coil, or a failing compressor. Both conditions waste energy and put heavy wear on the equipment, making early diagnosis important.

Why is there a musty smell coming from my vents when the AC runs?

Musty odors from vents are common in Florida homes, where high humidity creates ideal conditions for mold growth inside the air handler, on the evaporator coil, or in the ductwork. In Palatka, a system that has a clogged condensate drain or lacks adequate ventilation is particularly prone to this. Our indoor air quality evaluation can identify the source and recommend a lasting solution.

How does Southern Air’s air conditioning service process work?

A N.A.T.E.-certified technician arrives on time, inspects the full system, and diagnoses the root cause before recommending any repair or replacement. Upfront pricing is provided before work begins. The system is tested and cooling is confirmed before the technician leaves. For ongoing protection, our Comfort Club plan keeps the system tuned and catches small issues before they become expensive ones.

What should I expect during an air conditioning service call in Palatka?

Expect the technician to review symptoms with you first, then complete a full inspection covering refrigerant levels, coil condition, capacitor and contactor tests, condensate drain, and blower motor. You receive written pricing before work starts. Our technicians pay particular attention to drainage and coil condition on every call, since Florida’s humidity makes these two of the most common failure points for AC systems in Palatka.

Should I repair or replace my air conditioner in Palatka?

A good rule of thumb: consider replacement when the unit is over 10 to 12 years old and the repair cost exceeds half the price of a new system. In Palatka, where systems run for eight or more months a year, equipment wears faster than in cooler climates. A new high-efficiency unit can significantly reduce monthly energy costs. Our technicians provide honest repair versus replacement guidance based on the actual condition of your equipment, and financing is available for qualifying replacements.

How can I prevent air conditioning problems and extend my system’s life in Palatka?

Changing the air filter every 30 days during peak cooling season is the most effective single step. Keeping the outdoor condenser clear of debris and scheduling AC maintenance twice a year catches refrigerant issues, coil fouling, and electrical wear before they cause a breakdown. Southern Air’s Comfort Club includes biannual tune-ups, priority scheduling, and member discounts, giving Palatka homeowners year-round protection without the hassle of remembering to schedule.

Schedule Air Conditioning Service in Palatka Today

Southern Air is ready when your AC needs attention. We provide same-day air conditioning services across Palatka, FL with N.A.T.E.-certified technicians, upfront pricing, and emergency availability when the summer heat demands it. Read our reviews, check current specials, or learn about financing before you call.

 📞 Call Now: 386-222-1342

Or Schedule Service Online  |  Same-Day Service Available  •  Serving Palatka, FL and All Surrounding Communities


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Financing Options

Comfort today, pay over time.


At Southern Air, we believe in providing accommodation for our valued customers. It’s tough predict when your air conditioner is going to need replacement. For that reason, it can be challenging to budget for a new system. 

With our flexible financing options, you can get the comfort you deserve without breaking the bank. Contact us today to learn more about our lending options, or get pre-approved online today. 

Customer Reviews

See What Your Neighbors Are Saying About Southern Air!


Our team is known for: professional service, accurate repairs, and fast response.

Walter G. D.
8 hours ago
Timely, friendly, and professional says it all. With Jason and Southern Air, I am confident that I will get the longest life and best service from my air conditioner unit!
Response from the owner:Thank you for sharing your experience! We’re thrilled to hear that Randy and the Southern Air team are keeping your AC running efficiently. We appreciate your trust and look forward to continuing to serve you!
Heidi E.
1 day ago
From booking appt, to communication, to our tech Albert, all was great. Our mini split system is large & takes all day for a tuneup, and it was a HOT day. Albert was: professional, experienced, thorough, clean & friendly. He even taught us how to use our remotes, which we never fully understood. He also recommend surge protection, which we never thought of. I was especially pleased that we got an appt right away even though it wasn’t an emergency. The original installer said it would be 6 mos! I like their service agreement too (only 1 tuneup/yr instead of 2) and very reasonable considering mine takes all day.
Response from the owner:Thank you, Heidi, for sharing your feedback and for choosing Southern Air. We’re glad booking and communication were smooth, and that Albert’s professionalism and thorough work made a difference, especially on a long, hot tune-up, including walking you through the remotes and offering smart options like surge protection. If you ever need a seasonal tune-up or want to set up ongoing service through our agreement, please give us a call.
Calvin M C.
3 days ago
Justin takes care of all 3 of my units. He does a great job, I would highly recommend him. 👍👍
Response from the owner:Thank you! We're glad Justin took great care of your 5-ton unit. We appreciate the recommendation and those thumbs up! 👍👍
Doreen J.
3 days ago
As usual he does a great job. He explains everything about what he is doing. Always very polite and very helpful. Would highly recommend him and your company.
Response from the owner:Hi Doreen! We appreciate the review and are glad to be of service!
Therese B.
3 days ago
Got the issue fix in a timely manner. Was very friendly, and was able to answer all my question.
Response from the owner:Thank you, Therese, for your feedback and for choosing Southern Air. We’re glad we could resolve the issue promptly and that our team’s professionalism helped answer your questions clearly. Please call us anytime to schedule seasonal tune-ups or set up ongoing HVAC service.
Darrell L.
4 days ago
Dylan got us back up & running quickly.
Response from the owner:Thank you, Darrell, for your feedback. We’re glad our team was on time and provided knowledgeable service, and we pride ourselves on professionalism. Please call us anytime to schedule a seasonal tune-up or set up ongoing maintenance.
Tae Kwon T.
4 days ago
Professional and very knowledgeable, he explained everything going on with our unit and took his time making sure there was no more or other issues. Came back several times and was always polite and explained everything he was seeing and how it was going to be fixed. Jamar is an asset to this company. Thank you again for everything.
Response from the owner:Thank you for sharing your experience with us! We appreciate hearing that our professionalism and in-depth explanations made a difference during the servicing of your unit. Your satisfaction is important to us, and we’re glad we could help.
BILL M.
4 days ago
What a great company, walked in the office two days ago, friendly & courteous and set me up for our first appointment for today. The technician that came Lake Batteiger, was an awesome young man and again friendly, knowledgeable and did one heck of a job for me! Look forward to having Southern Air take care of us for years to come! Thank you, Bill Merrill
Response from the owner:Thank you, Bill, for your feedback and for choosing Southern Air. We’re glad our office team made scheduling easy and that our technician delivered professional, knowledgeable service during your first visit. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing service so we can keep your system running reliably for years.
Lisa B.
5 days ago
Randy Church did great job conducting my annual service to my two Daikin units. He was able to get the service done and very polite.
Response from the owner:We appreciate you taking the time to leave this feedback! Randy will be happy to hear his efforts made a positive impression.
Jacob A.
6 days ago
Professional, informative, and friendly. Convenient service.
Response from the owner:Jacob we thank you for the 5 Star review and appreciate your business.
Jane H.
6 days ago
Albert completed a maintenance service on our two ac units. He is knowledgeable, efficient, and extremely professional. He explains everything he has done and in layman’s terms any issues we might need to address. He is definitely a 5 star employee.
Response from the owner:Thank you, Jane, for your feedback and for sharing your experience with Albert’s maintenance visit on your two AC units. We’re glad his professionalism and clear, easy to understand explanations stood out, and fast response is a key strength we work hard to deliver. Please call us anytime to schedule seasonal tune-ups or set up ongoing service for worry-free comfort year-round.
Sharon L.
1 week ago
Dylan was very informative and thorough. He called me to inform me of the work that was done because it was storming so bad. Safety is important. Nothing was paid because I have the service plan through the company, Southern Air. Great company to work with.
Response from the owner:Thank you, Sharon, for sharing your feedback and for trusting Southern Air with your service plan. We’re glad Dylan kept you informed, worked thoroughly, and prioritized safety in the severe weather, and our professionalism is something we work hard to deliver on every visit. Please feel free to call us anytime to schedule seasonal tune-ups or to set up ongoing service.
Linda S.
1 week ago
Very friendly and professional!
Response from the owner:Thanks so much for the kind words! We really appreciate you noticing the little things—we’re always aiming to bring our best. Hope to see you again down the road!
Carmen M.
1 week ago
Lake did an excellent job! He was friendly knowledgeable, and professional. My dog liked him too!
Response from the owner:Thank you for the glowing review! We're so glad Albert took great care of you and made everything easy to understand. We truly appreciate your continued support and kind recommendations — it means the world to our team!
Raymond B.
1 week ago
I called Southern Air this morning (Monday)at 8:00 AM as our AC stopped working Sunday night. They dispatched Dylan Pacetti. He was here by 9:00 AM, analyzed the problem, made the repair, and was finished by 10:00 AM. Very speedy and professional service!
Response from the owner:Thank you, Raymond, for your feedback and for choosing Southern Air for your first visit. We’re glad Albert arrived early, treated you with courtesy and professionalism, and took time to walk through possible future concerns, and our fast response is something we work hard to maintain. Please call us anytime to schedule a seasonal tune-up or set up ongoing service.
Anna D.
1 week ago
Justin C.was polite and did professional service. Awesome job, took time to explain what happened and answered all my questions. Could not ask for better-thank you Justin!
Response from the owner:Thank you, Anna, for taking the time to share your feedback. We’re glad you received quick, courteous, professional service and that our team answered your questions clearly, since fast response is a point of pride for us. Please call us anytime to schedule seasonal tune-ups or set up ongoing maintenance service.
Phil M.
1 week ago
Woke up out unit was out. Called and within an hour we were fixed and cooling. Great service.
Response from the owner:Thank you, Phil, for taking the time to share your feedback. We’re glad we could respond quickly and get your system back to cooling the same morning, and we pride ourselves on fast response and professionalism. If you’d like, please call us anytime to schedule a seasonal tune-up or set up ongoing service to help prevent surprises.
reynol G.
1 week ago
Very polite and professional. He repaired our A/C and did not leave until he made sure it was working good and cooling.
Response from the owner:Thank you, Reynol, for your feedback. We’re glad you appreciated our professionalism and that we stayed to confirm your A/C was cooling properly, along with our fast response. Please call us anytime to schedule a seasonal tune-up or set up ongoing service.
Jessica H.
1 week ago
Lake was really nice and knowledgeable. Did the maintenance efficiently. Took care to even put on shoes covers to walk back inside as to not bring mud indoors. 10/10 service as usual. Great company and employees. Thanks Southern Air!!
Response from the owner:Thank you, Jessica, for your feedback and for noting our professionalism. We’re glad Lake provided knowledgeable, efficient maintenance and took care to keep your home clean with shoe covers. Please call us anytime to schedule seasonal tune-ups or set up ongoing service.
Larry Wayne D.
2 weeks ago
Gabby took my initial call and was very personable and helpful. Jamar (Technician) showed up ready to work and listened carefully to what was happening with the system. He was very detailed while troubleshooting our system and in his explanation of next steps. I am looking forward to working with Southern on the rest of the process! Great job so far!
Response from the owner:Thank you, Larry, for taking the time to share your feedback. We’re glad our team made your first call smooth and that the technician arrived prepared, listened closely, and explained the next steps clearly, and we pride ourselves on our professionalism. Please call us anytime to schedule seasonal tune-ups or to set up ongoing HVAC service.
John M.
2 weeks ago
Southern Heat and Air of Palatka,Florida has great service. I highly recommend everyone to use this company for A/C work in their homes. They are very pleasant and the job gets done fast. Thank you for your service
Response from the owner:Thank you so much for your kind words, John. It's wonderful to hear you appreciated our prompt and friendly service. We’re grateful for your recommendation!
Jody H.
2 weeks ago
Dylan our technician very friendly and answered all our questions. Very informative! We'd like him to be our technician when servicing the unit.
Response from the owner:Thank you, Jody, for taking the time to share your feedback. We’re glad Dylan was friendly, informative, and helped answer your questions, and we appreciate your note about requesting him for future visits, professionalism is a priority for us. Please feel free to call us anytime to schedule a seasonal tune-up or set up ongoing service for your system.
Kimberly M.
2 weeks ago
Very professional
Response from the owner:Kimberly, thanks for your feedback. We’re glad to know the service met your expectations, even if the root cause wasn’t fully resolved during the visit. Our team is committed to finding solutions, and we’re always available if you need further support. We appreciate the opportunity to assist you.
HARRY S.
2 weeks ago
Tech did a great job explaining everything with fast friendly service.
Response from the owner:Thank you so much, Harry! We’re really pleased to hear that our tech was able to clearly explain everything during the service call. Your satisfaction is important to us, and we’re glad to have made a positive impression.
MelindaArnie C.
2 weeks ago
Randy Church was our technician. He showed up on time. He thoroughly serviced our system and found the capacitor was going bad. He had the capacitor changed in no time, all while dodging wasps. Thank you Randy and Southern Air!
Response from the owner:Thank you, Melinda, for sharing your feedback. We’re glad our professionalism came through with an on time arrival, a thorough service visit, and a quick capacitor replacement that helped keep your system running safely. Please call us anytime to schedule seasonal tune-ups or set up ongoing service.
Walter G. D.
8 hours ago
Timely, friendly, and professional says it all. With Jason and Southern Air, I am confident that I will get the longest life and best service from my air conditioner unit!
Response from the owner:Thank you for sharing your experience! We’re thrilled to hear that Randy and the Southern Air team are keeping your AC running efficiently. We appreciate your trust and look forward to continuing to serve you!
Heidi E.
1 day ago
From booking appt, to communication, to our tech Albert, all was great. Our mini split system is large & takes all day for a tuneup, and it was a HOT day. Albert was: professional, experienced, thorough, clean & friendly. He even taught us how to use our remotes, which we never fully understood. He also recommend surge protection, which we never thought of. I was especially pleased that we got an appt right away even though it wasn’t an emergency. The original installer said it would be 6 mos! I like their service agreement too (only 1 tuneup/yr instead of 2) and very reasonable considering mine takes all day.
Response from the owner:Thank you, Heidi, for sharing your feedback and for choosing Southern Air. We’re glad booking and communication were smooth, and that Albert’s professionalism and thorough work made a difference, especially on a long, hot tune-up, including walking you through the remotes and offering smart options like surge protection. If you ever need a seasonal tune-up or want to set up ongoing service through our agreement, please give us a call.
Calvin M C.
3 days ago
Justin takes care of all 3 of my units. He does a great job, I would highly recommend him. 👍👍
Response from the owner:Thank you! We're glad Justin took great care of your 5-ton unit. We appreciate the recommendation and those thumbs up! 👍👍
Doreen J.
3 days ago
As usual he does a great job. He explains everything about what he is doing. Always very polite and very helpful. Would highly recommend him and your company.
Response from the owner:Hi Doreen! We appreciate the review and are glad to be of service!
Therese B.
3 days ago
Got the issue fix in a timely manner. Was very friendly, and was able to answer all my question.
Response from the owner:Thank you, Therese, for your feedback and for choosing Southern Air. We’re glad we could resolve the issue promptly and that our team’s professionalism helped answer your questions clearly. Please call us anytime to schedule seasonal tune-ups or set up ongoing HVAC service.
Darrell L.
4 days ago
Dylan got us back up & running quickly.
Response from the owner:Thank you, Darrell, for your feedback. We’re glad our team was on time and provided knowledgeable service, and we pride ourselves on professionalism. Please call us anytime to schedule a seasonal tune-up or set up ongoing maintenance.
Tae Kwon T.
4 days ago
Professional and very knowledgeable, he explained everything going on with our unit and took his time making sure there was no more or other issues. Came back several times and was always polite and explained everything he was seeing and how it was going to be fixed. Jamar is an asset to this company. Thank you again for everything.
Response from the owner:Thank you for sharing your experience with us! We appreciate hearing that our professionalism and in-depth explanations made a difference during the servicing of your unit. Your satisfaction is important to us, and we’re glad we could help.
BILL M.
4 days ago
What a great company, walked in the office two days ago, friendly & courteous and set me up for our first appointment for today. The technician that came Lake Batteiger, was an awesome young man and again friendly, knowledgeable and did one heck of a job for me! Look forward to having Southern Air take care of us for years to come! Thank you, Bill Merrill
Response from the owner:Thank you, Bill, for your feedback and for choosing Southern Air. We’re glad our office team made scheduling easy and that our technician delivered professional, knowledgeable service during your first visit. Please feel free to call us anytime for seasonal tune-ups or to set up ongoing service so we can keep your system running reliably for years.
Lisa B.
5 days ago
Randy Church did great job conducting my annual service to my two Daikin units. He was able to get the service done and very polite.
Response from the owner:We appreciate you taking the time to leave this feedback! Randy will be happy to hear his efforts made a positive impression.
Jacob A.
6 days ago
Professional, informative, and friendly. Convenient service.
Response from the owner:Jacob we thank you for the 5 Star review and appreciate your business.
Jane H.
6 days ago
Albert completed a maintenance service on our two ac units. He is knowledgeable, efficient, and extremely professional. He explains everything he has done and in layman’s terms any issues we might need to address. He is definitely a 5 star employee.
Response from the owner:Thank you, Jane, for your feedback and for sharing your experience with Albert’s maintenance visit on your two AC units. We’re glad his professionalism and clear, easy to understand explanations stood out, and fast response is a key strength we work hard to deliver. Please call us anytime to schedule seasonal tune-ups or set up ongoing service for worry-free comfort year-round.
Sharon L.
1 week ago
Dylan was very informative and thorough. He called me to inform me of the work that was done because it was storming so bad. Safety is important. Nothing was paid because I have the service plan through the company, Southern Air. Great company to work with.
Response from the owner:Thank you, Sharon, for sharing your feedback and for trusting Southern Air with your service plan. We’re glad Dylan kept you informed, worked thoroughly, and prioritized safety in the severe weather, and our professionalism is something we work hard to deliver on every visit. Please feel free to call us anytime to schedule seasonal tune-ups or to set up ongoing service.
Linda S.
1 week ago
Very friendly and professional!
Response from the owner:Thanks so much for the kind words! We really appreciate you noticing the little things—we’re always aiming to bring our best. Hope to see you again down the road!
Carmen M.
1 week ago
Lake did an excellent job! He was friendly knowledgeable, and professional. My dog liked him too!
Response from the owner:Thank you for the glowing review! We're so glad Albert took great care of you and made everything easy to understand. We truly appreciate your continued support and kind recommendations — it means the world to our team!
Raymond B.
1 week ago
I called Southern Air this morning (Monday)at 8:00 AM as our AC stopped working Sunday night. They dispatched Dylan Pacetti. He was here by 9:00 AM, analyzed the problem, made the repair, and was finished by 10:00 AM. Very speedy and professional service!
Response from the owner:Thank you, Raymond, for your feedback and for choosing Southern Air for your first visit. We’re glad Albert arrived early, treated you with courtesy and professionalism, and took time to walk through possible future concerns, and our fast response is something we work hard to maintain. Please call us anytime to schedule a seasonal tune-up or set up ongoing service.
Anna D.
1 week ago
Justin C.was polite and did professional service. Awesome job, took time to explain what happened and answered all my questions. Could not ask for better-thank you Justin!
Response from the owner:Thank you, Anna, for taking the time to share your feedback. We’re glad you received quick, courteous, professional service and that our team answered your questions clearly, since fast response is a point of pride for us. Please call us anytime to schedule seasonal tune-ups or set up ongoing maintenance service.
Phil M.
1 week ago
Woke up out unit was out. Called and within an hour we were fixed and cooling. Great service.
Response from the owner:Thank you, Phil, for taking the time to share your feedback. We’re glad we could respond quickly and get your system back to cooling the same morning, and we pride ourselves on fast response and professionalism. If you’d like, please call us anytime to schedule a seasonal tune-up or set up ongoing service to help prevent surprises.
reynol G.
1 week ago
Very polite and professional. He repaired our A/C and did not leave until he made sure it was working good and cooling.
Response from the owner:Thank you, Reynol, for your feedback. We’re glad you appreciated our professionalism and that we stayed to confirm your A/C was cooling properly, along with our fast response. Please call us anytime to schedule a seasonal tune-up or set up ongoing service.
Jessica H.
1 week ago
Lake was really nice and knowledgeable. Did the maintenance efficiently. Took care to even put on shoes covers to walk back inside as to not bring mud indoors. 10/10 service as usual. Great company and employees. Thanks Southern Air!!
Response from the owner:Thank you, Jessica, for your feedback and for noting our professionalism. We’re glad Lake provided knowledgeable, efficient maintenance and took care to keep your home clean with shoe covers. Please call us anytime to schedule seasonal tune-ups or set up ongoing service.
Larry Wayne D.
2 weeks ago
Gabby took my initial call and was very personable and helpful. Jamar (Technician) showed up ready to work and listened carefully to what was happening with the system. He was very detailed while troubleshooting our system and in his explanation of next steps. I am looking forward to working with Southern on the rest of the process! Great job so far!
Response from the owner:Thank you, Larry, for taking the time to share your feedback. We’re glad our team made your first call smooth and that the technician arrived prepared, listened closely, and explained the next steps clearly, and we pride ourselves on our professionalism. Please call us anytime to schedule seasonal tune-ups or to set up ongoing HVAC service.
John M.
2 weeks ago
Southern Heat and Air of Palatka,Florida has great service. I highly recommend everyone to use this company for A/C work in their homes. They are very pleasant and the job gets done fast. Thank you for your service
Response from the owner:Thank you so much for your kind words, John. It's wonderful to hear you appreciated our prompt and friendly service. We’re grateful for your recommendation!
Jody H.
2 weeks ago
Dylan our technician very friendly and answered all our questions. Very informative! We'd like him to be our technician when servicing the unit.
Response from the owner:Thank you, Jody, for taking the time to share your feedback. We’re glad Dylan was friendly, informative, and helped answer your questions, and we appreciate your note about requesting him for future visits, professionalism is a priority for us. Please feel free to call us anytime to schedule a seasonal tune-up or set up ongoing service for your system.
Kimberly M.
2 weeks ago
Very professional
Response from the owner:Kimberly, thanks for your feedback. We’re glad to know the service met your expectations, even if the root cause wasn’t fully resolved during the visit. Our team is committed to finding solutions, and we’re always available if you need further support. We appreciate the opportunity to assist you.
HARRY S.
2 weeks ago
Tech did a great job explaining everything with fast friendly service.
Response from the owner:Thank you so much, Harry! We’re really pleased to hear that our tech was able to clearly explain everything during the service call. Your satisfaction is important to us, and we’re glad to have made a positive impression.
MelindaArnie C.
2 weeks ago
Randy Church was our technician. He showed up on time. He thoroughly serviced our system and found the capacitor was going bad. He had the capacitor changed in no time, all while dodging wasps. Thank you Randy and Southern Air!
Response from the owner:Thank you, Melinda, for sharing your feedback. We’re glad our professionalism came through with an on time arrival, a thorough service visit, and a quick capacitor replacement that helped keep your system running safely. Please call us anytime to schedule seasonal tune-ups or set up ongoing service.

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