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Proudly Serving Palatka, FL Since 1980.
24/7 Emergency Service Available! Call (386)-222-1342.

Privacy Policy

THE INFORMATION WE COLLECT:

This notice applies to all information collected or submitted on our website via email or any forms you voluntarily fill out. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number(s)
  • Questions to assess your service needs
  • Comments and/or Opinions about Southern Air Heating & Cooling

THE WAY WE USE INFORMATION:

We use the information you provide about yourself to respond to your email contact or on-line form submittal.  We do not share the information with any outside parties. If you express interest in our services, we will add you to our mailing list automatically. Registered users may receive announcements from us about products, services, special offers, and newsletters.  Out of respect for the privacy of our users, you can easily unsubscribe at anytime (see How to Contact Us below). We will not re subscribe you if you have removed yourself from our list.  Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above.

WEBSITE ANALYTICS PRIVACY POLICY

This website uses analytics tools (such as Google Analytics, a web analytics service provided by Google, Inc., aka “Google”).  This information is then used to evaluate visitors′ use of the website by collecting anonymous statistics to compile statistical reports on website activity.

Analytics software uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by the analytics provider′s servers. Google and other analytics providers will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and other analytics providers may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.  The Web Analytics providers used do not associate your IP address with any other data held by them. Neither Southern Air Heating & Cooling nor the Web Analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. Southern Air Heating & Cooling will not associate any data gathered from this site with any personally identifiable information from any other source.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google and other analytics providers in the manner and for the purposes set out above.

USE OF COOKIES AND SESSIONS

We use cookies and server sessions when you enter our educational tools. These scripted items are used only to personalize your experience. The script allows us to track your answers to questions and provide you a customized result at the end of the tool usage.  The cookie file is stored on your hard drive and can be deleted by you at any time. The session file is stored on our server. We do not retrieve or store any information from this file.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

NOTIFICATION OF CHANGES

If we decide to change our policies, we will post the changes along with the policy effectiveness date on this page.  This allows our website visitors to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will post that notification on this page.

Barry H.
Barry H.
1715954538
Justin is excellent. Quick response to problem. Very knowledgeable. Knows everything about the system. Outstanding young man.
Bill B.
Bill B.
1715867815
Excellent!!
Gini E.
Gini E.
1715803169
Jamar was our service tech. Second time he came here. Very professional. Did a thorough job. And friendly and informative.
Ruth F.
Ruth F.
1715802829
I have been very happy with the service from Southern Air. Justin was very personable and did a great job. It was a pleasure to meet Justin even though I am pretty sure he has been here before.
Eugene K.
Eugene K.
1715792475
Worked there and retired from Southern Air
Susan M.
Susan M.
1715781423
Great services and on time as always! They always provide a great service. We have the maintenance plan so it provides us with the security that we need to make sure our A/C is always in top notch working order. They provide emergency service also. Wouldn't have anyone else!!!!
Jill W.
Jill W.
1715610318
Today is May13,2024 and I am still extremely happy with Southern Air. My tech Jason was soo professional and handled my dogs 🐕 with the utmost care and respect. He did such a great job, I hope he gets a raise. He is going to do a follow up and replace my Air filter. Super nice guy.Thanks Jason for a Job well done 👱‍♀️Up date... Hi everyone, this the second time Demare Purifoy has been to my home. He is a great guy, who does an excellent job. Demare follows up with his customers. I've couldn't have asked for a better technician. Give this guy a raise!! He was great even with all 7 of my dogs.Thanks DemareDemare is Awesome as always... Explains everything he needs to do with your AC unit and gets the job done in a timely manner. Very professional and always polite.Thank you Demare for a job well done....Jill WilliamsSouthern Air is the Greatest company we've have had the pleasure of dealing with since moving to Putnam County. Our AC unit went out while I was away dealing with my the passing of my mother. They were quick to respond with same day services for repair and an estimate for a new system. Jason and Jeremy were the Greatest guys ever. Southern Air should be Proud these guys were polite, courteous, and concerned for our well being with this heat. We tried another AC company, they came out once, left after speaking to me and never came back.I love Southern Air. I'll never use any one else.
Tonya S.
Tonya S.
1715381968
Excellent service. Very knowledgeable
Audrey B.
Audrey B.
1715363417
Prompt, courteous, job tidiness and friendly attitude. A person who has pride in his work and job. So refreshing. Thanks Justin.
Bell E.
Bell E.
1715348526
Justin and Jason have both been punctual, polite, & very knowledgeable! The office staff provided amazing customer service as well! I highly recommend this company!
Kathryn W.
Kathryn W.
1715291476
Called Southern Air this morning, technician was here early this afternoon. Got the unit cooling again.Wonderful customer service!
Marla M.
Marla M.
1715289785
Came out within minutes at the end of the work day to help us. Very nice gentleman. Thank you Southern Air.
Toni B.
Toni B.
1715286299
OMG Justin was GREAT!!! He had my air working in little over an hour. Southern Air will be highly recommend!!! Thanks so much!!!!
Monique G.
Monique G.
1715273328
Excellent service! Highly recommend you request him!
Jo Ann F.
Jo Ann F.
1715269369
Thomas was great. He arrived on time and did a thorough job of checking my AC unit
Nancie Z.
Nancie Z.
1715208737
Southern Air has fantastic response time. Called after 5pm and they arrived within 30 minutes and had our unit up and running within the hour. Jason has been servicing our unit since it was installed. Always professional, courteous, and helpful. Great service, thank you!
William S.
William S.
1715192598
Justin was able to get my AC unit working in a timely manner!!He was great and has a great sense to complete the job correctly!
Larry W.
Larry W.
1715187180
Technician was very professional and knew what he was doing. Very pleased with his knowledge and willing to explain everything.Best regards,Larry Watren
Elaine R.
Elaine R.
1715132803
Jason was prompt, professional & worked to remedy our problem but more parts are needed. He advised unit is operable but may not for long. He said he'll order parts ASAP & we'll be contacted when unit can be repaired. Thank you Jason & Brandi for responding so quickly.
Liz E.
Liz E.
1714937127
These guys are great.. never had an issue with any of them or the company..
Max A.
Max A.
1714775646
Justin the technician is awesome.. rapid response.. knowledgeable and easy to work with..
Jacqui M.
Jacqui M.
1714772205
Patient, informative, approachable, professional. Services were affordable.
James S.
James S.
1714596513
Tec. Was very professional and friendly did a great job Thomas did a excellent job
Fredda M.
Fredda M.
1714440184
My 14 year-old heat pump died around midnight friday (4/26/24); so I googled help and saw Southern Air actually uses an answering service so are reachable 24/7. Because it was midnight I opted to contact them via email.Saturday (4/27/24) early afternoon Robert, the technician, showed up and reviewed the problems. I opted for a new unit, Robert said he would contact a gentleman by Monday to come out and do an estimate.Jeremy showed up around 9:00 am this morning (4/29/2024) and gave me a professional, expeditious, cost feasible quote for a new system and totally new duct work.By 2:45 pm I was lounging in my lazy-boy playing Kingdoms of Amalur: Re-Reckoning and the house was 73 degrees. Now THAT is excellent customer service!You almost can't get in and out of an emergency room on the weekend that fast.The install techs were great, Jeremy was great, Robert was great, and Brandy from the office was great.THANK YOU you guys, for everything.
Melissa G.
Melissa G.
1714425027
Justin is always professional, on time, thorough and knowledgable. Best service company of all of the companies I have worked with in Putnam County.
Amanda B.
Amanda B.
1714341203
Robert was amazing! Fast. Nice. Explained everything in detail! He has to come back out and I’m excited he is the one that will be fixing my ac unit.
George F.
George F.
1714148599
Very professional and he found a part that was going to cause a problem in the near future and was able to replace it so I am a strong believer in preventive maintenance
j B.
j B.
1714144518
Excellent, competent, on time.
Joann C.
Joann C.
1713824460
He was great told us everything he was doing. He did a excellent job Thank you.
Kim B.
Kim B.
1713656812
Nothing but great things to say! From the answering service, Brandi and our technician Mr. Witt everyone was polite, nice and helpful. I couldn't be more pleased! Thank you for your quick response and getting my house cooled again.
Shanti H.
Shanti H.
1713550980
Southern Air is great!They provide affordable, quality, quick service, and are always professional and polite!
Charles D.
Charles D.
1713483156
Had a problem with the AC and called after hours. Justin was out and worked on the unit. He was thorough,friendly and professional. Thank you Southern Air.
Jacob A.
Jacob A.
1713480383
Informative, friendly. Convenient.
Leon B.
Leon B.
1713447575
Did a great job. Very professional.
Scott M.
Scott M.
1713367841
Always on time, courteous and work is done timely and right.
Terry S.
Terry S.
1713302565
Came, diagnost the problem scheduled worker to come in the morning to replace the old with a new unit. Very friendly and kind.
Carol B.
Carol B.
1712861849
My technician was Jamar. He was punctual, thorough and professional.
KAREN H.
KAREN H.
1712848615
Thank you Robert!Robert is always prompt and professional. He did a great job my maintenance today!
Debra P.
Debra P.
1712785223
My tech, Justin Coates is awesome! It doesn’t matter what questions I ask he explains them so I can understand. He is very knowledgeable and very helpful.
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