Susan M.
2 hours ago
Justin was on time at 1pm. He was very friendly and got right down to his business. Justin has been here before with these check ups on the A/C. He brought us spare filters as requested. Very nice young man👍
Eric P.
1 day ago
Mr Vera was a courteous and very knowledgeable technician and did a great job with our maintenance upkeep. Thanks again Mr Vera and Southern Air.
Jim E.
1 day ago
Robert did a great job today! Southern Air always keeps our system it TipTop condition🥶🥶🥶
Meri
2 days ago
I have had great experiences with Southern Air. Each technician has been professional, respectful and knowledgeable.
Louise
3 days ago
Jamar checked the air handler as it was making a strange noise. He said it most likely was doing that because the air filter was very dirty. I changed the filter last night & we could not hear it anymore. While he was here, he checked the system out & all was running ok!
Frank A.
3 days ago
Holli W.
3 days ago
John A.
3 days ago
Excellent service
Response from the owner:Thanks, John! We’re glad to have your support and appreciate the 5 stars.
Terri H.
6 days ago
Justin Coates did my maintenance this morning. He was very punctual and professional. He is an awesome service representative. Thank you.
Response from the owner:Thank you for sharing your experience! We’re thrilled to hear Matthew and the team provided fantastic service with quick response times. We truly appreciate your continued trust and recommendation of Southern Air!
JV H.
6 days ago
Response from the owner:Thank you for the 5-star rating. We appreciate you choosing Southern Air, and we’ll be here anytime you need help with your heating or cooling.
Richard B.
7 days ago
He was here for a couple of hours troubleshooting my AC as to why it wasn’t communicating with my Thermostat. He was on hold with the Lenex Technical Support and never got them to answer back. Another tech suggested a work around to test system and it worked. Got us a working unit until they could replace the wiring going to the electronics. Just a standard service call price.
Response from the owner:Richard we apologize for the inconvenience but appreciate your patience and understanding. We are diligently working with the manufacturer to get this resolved for you as soon as we can. Thank You!
Leeland
1 week ago
Response from the owner:Thank you so much for the excellent rating, Leeland! We're grateful for your support at Southern Air. If you ever need assistance again, we're here to help.
Roger L.
1 week ago
Great communication, Jason worked fast but took no shortcuts. I was very happy with today’s service.
Response from the owner:Roger, thank you for the kind review. I’m glad Jason kept you informed throughout the visit and got everything taken care of quickly while still doing it the right way. We appreciate you choosing Southern Air.
David R.
1 week ago
Response from the owner:Thank you for the perfect rating, David! We're glad you're happy with our service. If you ever need help with your HVAC system, just let us know.
Sandy J.
1 week ago
My first appointment. Jamar seemed thorough; took his time. He unclogged drain. Checked systems inside/outside. Even washed the unit! Explained what he was doing.
Gave recommendations as a/c isn't new!
Happy with my choice of Southern Air.
Gave recommendations as a/c isn't new!
Happy with my choice of Southern Air.
Response from the owner:Thank you, Sandy! We're very pleased to hear that Jamar took the time to thoroughly check your systems and even went the extra mile to wash the unit. It's wonderful to know you feel happy with choosing Southern Air.
Kelli G.
2 weeks ago
Robert was great and explained everything he was doing.
Response from the owner:Thank you, Kelli—I'm glad Robert took the time to walk you through everything and keep you informed along the way. We really appreciate you choosing Southern Air and sharing your experience.
Julie G.
2 weeks ago
Response from the owner:Thank you, Julie, for the 5-star rating. We really appreciate you choosing Southern Air, and it means a lot to know you had a great experience with our team.
Gary S.
2 weeks ago
Response from the owner:Thank you for the 5-star rating, Gary. We appreciate you choosing Southern Air, and it means a lot that you took the time to support our HVAC team.
Relic Rescue U.
2 weeks ago
Excellent! Excellent! Excellent! In the 11th hour of boiling Florida summer temps Justin brought out a new mother board and motor for our warrantied air conditioner. While waiting for parts Southern Air also brought us a small, one room portable air cond. to get us by and at no cost. GET THE ANNUAL MAINTENANCE CONTRACT!
Response from the owner:Wow — thank you so much for the glowing review! We’re thrilled Justin was able to get you up and running just in time. Our team is always happy to go the extra mile, and we’re so glad the portable unit helped while you waited. And yes — the annual maintenance contract really does pay off! We truly appreciate your trust in Southern Air!
Jimmy Jam F.
2 weeks ago
He did a wonderful job, no issues
Response from the owner:Thank you so much for your 5-star review, Jimmy! We're glad to know you had a positive experience with Southern Air. Your support means a lot to us!
Kristen P.
2 weeks ago
We’ve had a great experience with Southern Air in Palatka, especially as members of their Comfort Club. It’s been a really great value for us because a technician comes out twice a year to check everything over and make sure our system is working well and staying on track.
This most recent visit was with Dylan, and he was excellent—professional, thorough, and easy to talk to. He cleaned our vent and spent real time going through the system to make sure everything was running exactly as it should. You could tell he cared about doing the job right, not rushing through it.
Highly recommend Southern Air, and if you’re considering the Comfort Club, it’s absolutely worth it.
This most recent visit was with Dylan, and he was excellent—professional, thorough, and easy to talk to. He cleaned our vent and spent real time going through the system to make sure everything was running exactly as it should. You could tell he cared about doing the job right, not rushing through it.
Highly recommend Southern Air, and if you’re considering the Comfort Club, it’s absolutely worth it.
Response from the owner:Kristen, thank you for the kind review and for being part of our Comfort Club. I’m glad the twice-a-year checkups have been a good value for you, and that Dylan took the time to thoroughly go through your system, clean the vent, and make sure everything was running the way it should. We really appreciate the recommendation.
marianne G.
2 weeks ago
Very helpful and explained situation
Response from the owner:Thank you! We're glad we could help and appreciate your kind words.
James S.
2 weeks ago
Very knowledgeable and polite, did a great job
Response from the owner:Thank you so much for your kind words, James. I'm delighted to hear that you found our team knowledgeable and polite. We're grateful for your positive feedback and for choosing Southern Air!
Daniel B.
2 weeks ago
Great
Response from the owner:Hi Daniel, thanks for your review! We’re glad you had a good experience and would love to make your next one a 5-star.
Marshall Winstead J.
3 weeks ago
Excellent and friendly service.
Response from the owner:Thank you, Marshall, for your kind words! I'm delighted to hear that you found our service excellent and our team friendly. Your satisfaction is our priority!
Christy B.
4 weeks ago
Response from the owner:Thank you so much for the great rating, Christy! Your feedback means the world to us at Southern Air. If you ever need assistance again, we're here to help.
Joanne J.
4 weeks ago
Albert was awesome!
Response from the owner:Thanks for the shoutout! Damon always appreciates hearing this.
John N.
4 weeks ago
Jamar was very knowledgeable and effective- appreciate the excellent technical knowledge and helping me understand the system, fantastic technician!! Thanks!!!
Response from the owner:Thanks so much for the awesome feedback! We’re glad Jason took great care of you and helped make things easier to understand. We’ll be sure to let him know you gave him a shoutout!
Ronald C.
1 month ago
Justine is an outstanding technician. Very friendly, life family.
Response from the owner:Thank you so much for your kind words, Ronald. It's wonderful to hear that Justine made such a strong impression with her friendly and personable service; she's truly an asset to our team. We appreciate your feedback.
Linda L.
1 month ago
Very polite gentleman and very thorough. Explained everything. Great business. Did regular maintenance I can always count on southern air. Justin was the technician. 2/9/26
Response from the owner:We’re thrilled Randy could take such good care of you! It’s great to know you can always rely on Southern Air for your maintenance needs.
Marie R.
1 month ago
Our technician Albert was friendly. He made sure to let us know all was running well.
I would recommend them.
I would recommend them.
Response from the owner:Friendly service and peace of mind is what we aim for. Thank you for your thoughtful words and for recommending us!
Karen C.
1 month ago
Response from the owner:Thank you, Karen, for the perfect rating! It's great to know you had a positive experience with Southern Air. Your feedback encourages us to keep delivering top-notch HVAC services.
Tera V.
1 month ago
Robert was professional, efficient, knowledgeable, and polite. We highly recommend Southern Air!
Response from the owner:We are so glad to hear it! Thank you for your review!
Penny L.
1 month ago
I was having issues with a noise coming from my condenser. Justin came out very quickly and checked it for me. He explained what the issue could be in a way I could understand. Great technician!
Response from the owner:Thank you, Penny! I'm glad you had such a positive experience with Dylan and found our service thorough. Your feedback means a lot to us!
Thomas C.
1 month ago
Response from the owner:Thanks so much, Thomas, for the great rating! It means a lot to us that you took the time to recognize our efforts at Southern Air. We look forward to helping you again with any future HVAC needs!
Kellie
1 month ago
Robert is an excellent HVAC technician! I have been using Artic Air for years and became disgusted with their high pressure sales tactics. Robert handled my questions professionally-very informative. I highly recommend Southern Air. If I could give 10 stars I would! Thank you to the entire Southern Air team for their professionalism and prompt response.
Response from the owner:Thank you, Kellie, for your glowing review! We're glad to hear that Robert's professionalism and informative approach made a positive impression on you. Your recommendation means a lot to us, and we're grateful to have you as part of our Southern Air family.
Walter G. D.
1 month ago
Timely, friendly, and professional says it all. With Jamar Witt and Southern Air, I am confident that I will get the longest life and best service from my air conditioner unit!
Response from the owner:Thank you for sharing your experience! We’re thrilled to hear that Randy and the Southern Air team are keeping your AC running efficiently. We appreciate your trust and look forward to continuing to serve you!
HAROLD J.
1 month ago
Justin Coates did an outstanding job diagnosing my HVAC system he found the problem within 20 minutes of arrival time which was very early in the morning with the temperature outside being 23 degrees in Florida ouch. Very professional and knowledgeable. I can’t thank him and Southern Air enough great company
Response from the owner:Hi Harold!
We appreciate the review and are glad to be of service!
We appreciate the review and are glad to be of service!
Nicole C.
1 month ago
This company came highly recommended and we were not disappointed! Quick response times and very personable staff. Jason certainly knows his job and does it well.
Response from the owner:Hi Nicole, thank you for sharing your experience! I'm happy to hear that Jason and the team provided prompt and personable service. Your recommendation means a lot to us!
Karen
1 month ago
Robert is outstanding! So thorough
Response from the owner:Thank you, Karen! I'm pleased to hear that you found Robert's work thorough and outstanding. We appreciate your kind words and your support of Southern Air.
Enrique S.
1 month ago
Response from the owner:Hi Enrique, I'm glad to see your positive feedback! Thank you for choosing Southern Air for your HVAC needs. If there's anything else we can assist you with, feel free to reach out.
Timothy G.
1 month ago
Response from the owner:Hi Timothy, thank you so much for the five-star rating! It's fantastic to know that you appreciated our service. We're always here to help with your HVAC needs.
Terri S.
1 month ago
Albert was professional and made sure we were well informed of the work being done.
Response from the owner:Thank you Terri for the kind review and your many years of loyalty to Southern Air!
Michelle B.
1 month ago
Justin was knowledgeable, efficient, professional and explained everything to my satisfaction. Please keep him employed because I don’t want anyone else to provide services to me.
Response from the owner:Thank you, Michelle! I'm delighted to hear that Justin impressed you with his knowledge and professionalism. We look forward to continuing to provide you with excellent service.
John W.
1 month ago
Response from the owner:Thank you so much for giving us a five-star rating! We hope our HVAC services met all your expectations. If there's anything else you need, don't hesitate to reach out.
Lenee B.
1 month ago
From start to finish I had a great experience. TJ came out to my house to give me a quote on a new HVAC system and was great. David and Andrew came out and installed our new unit. They were professional, polite, on time, knowledgeable and patient with all of our questions. The new system looks and sounds great.
Response from the owner:Thank you, Lenee, for sharing your wonderful experience with us! We're pleased to hear that TJ provided a thorough quote and that David and Andrew were professional and attentive during the installation. It's fantastic to know you're satisfied with the new system!
Sentry Termite & Pest C.
2 months ago
Justin always does a great job.
Response from the owner:Thank you! We’re glad to hear you’re happy with our work and look forward to serving you again.
Wanda S.
2 months ago
Very pleased with Mr. Vera’s work
Response from the owner:Thank you so much for taking the time to leave us a 5 star review!
