John U.
1 day ago
Southern Air exceeded all my expectations in all areas! Timely friendly professional service throughout their visit left me feeling confident my home will be properly cooled for the upcoming hot summer and warm for those rare winter days in North Florida! No need to ever look elsewhere for your HVAC service! If allowed I would have given a 10 star 🌟 rating!!
Response from the owner:Thank you for the 10-star praise! We’re so glad our team could deliver timely, professional service and keep your home comfortable year-round. We truly appreciate your trust in Southern Air!
Sandy J.
1 day ago
My first appointment. Jamar seemed thorough; took his time. He unclogged drain. Checked systems inside/outside. Even washed the unit! Explained what he was doing.
Gave recommendations as a/c isn't new!
Happy with my choice of Southern Air.
Gave recommendations as a/c isn't new!
Happy with my choice of Southern Air.
Response from the owner:Thank you, Sandy! We're very pleased to hear that Jamar took the time to thoroughly check your systems and even went the extra mile to wash the unit. It's wonderful to know you feel happy with choosing Southern Air.
terry C.
1 day ago
Knowledgeable & took time to make sure everything was working properly.
Response from the owner:Thank you Terry for choosing Southern Air!
James S.
3 days ago
Robert arrived in short order to an unexpected AC/Heat thermostat issue on a late Saturday afternoon. After initial trouble shooting, he was able to trace the cause to a unique mishap within the outside unit. Throughout the process he was professional, courteous and engaging in keeping us informed during the repair process. He proved to be a superb technician and a person of great character - 5 star.
Kelli G.
3 days ago
Robert was great and explained everything he was doing.
Relic Rescue U.
6 days ago
Excellent! Excellent! Excellent! In the 11th hour of boiling Florida summer temps Justin brought out a new mother board and motor for our warrantied air conditioner. While waiting for parts Southern Air also brought us a small, one room portable air cond. to get us by and at no cost. GET THE ANNUAL MAINTENANCE CONTRACT!
Response from the owner:Wow — thank you so much for the glowing review! We’re thrilled Justin was able to get you up and running just in time. Our team is always happy to go the extra mile, and we’re so glad the portable unit helped while you waited. And yes — the annual maintenance contract really does pay off! We truly appreciate your trust in Southern Air!
Lorena H.
6 days ago
Southern Air has been great to work with; their techs are always on time, friendly, professional, and they explain things in an easy-to-understand way even if you don't know anything about how air conditioners work. Getting twice-yearly maintenance on my unit really gives me peace of mind that it's being kept up and if anything does go wrong I'll know about it before it gets too bad.
Response from the owner:We are so glad to hear it! Thank you for your review!
Bonnie W.
6 days ago
Justin is a great technician!!
Response from the owner:Thank you, Bonnie, for the 5 stars! ⭐ We’re grateful for your support.
David C.
7 days ago
Justin the technician came through again dropped off our filters he is a great guy!!
Response from the owner:Thank you for the great feedback! We're so glad to hear your technician was awesome, thorough, and efficient. We truly appreciate your recommendation—it means a lot to us!
Jimmy Jam F.
1 week ago
He did a wonderful job, no issues
Response from the owner:Thank you so much for your 5-star review, Jimmy! We're glad to know you had a positive experience with Southern Air. Your support means a lot to us!
Kristen P.
1 week ago
We’ve had a great experience with Southern Air in Palatka, especially as members of their Comfort Club. It’s been a really great value for us because a technician comes out twice a year to check everything over and make sure our system is working well and staying on track.
This most recent visit was with Dylan, and he was excellent—professional, thorough, and easy to talk to. He cleaned our vent and spent real time going through the system to make sure everything was running exactly as it should. You could tell he cared about doing the job right, not rushing through it.
Highly recommend Southern Air, and if you’re considering the Comfort Club, it’s absolutely worth it.
This most recent visit was with Dylan, and he was excellent—professional, thorough, and easy to talk to. He cleaned our vent and spent real time going through the system to make sure everything was running exactly as it should. You could tell he cared about doing the job right, not rushing through it.
Highly recommend Southern Air, and if you’re considering the Comfort Club, it’s absolutely worth it.
Response from the owner:Kristen, thank you for the kind review and for being part of our Comfort Club. I’m glad the twice-a-year checkups have been a good value for you, and that Dylan took the time to thoroughly go through your system, clean the vent, and make sure everything was running the way it should. We really appreciate the recommendation.
marianne G.
1 week ago
Very helpful and explained situation
Response from the owner:Thank you! We're glad we could help and appreciate your kind words.
James S.
1 week ago
Very knowledgeable and polite, did a great job
Response from the owner:Thank you so much for your kind words, James. I'm delighted to hear that you found our team knowledgeable and polite. We're grateful for your positive feedback and for choosing Southern Air!
Daniel B.
1 week ago
Great
Response from the owner:Hi Daniel, thanks for your review! We’re glad you had a good experience and would love to make your next one a 5-star.
HARRY S.
1 week ago
Tech did a great job explaining everything and found the problem
Response from the owner:Thank you so much, Harry! We’re really pleased to hear that our tech was able to clearly explain everything during the service call. Your satisfaction is important to us, and we’re glad to have made a positive impression.
david T.
2 weeks ago
Justin was very knowledgeable. He found my issue with my A/C unit quickly. Would highly recommend Southern Air to anyone in need of service.
Response from the owner:Thank you, David! I'm glad to hear that Justin's expertise helped resolve the issue with your A/C unit promptly. We really appreciate your recommendation and are always here to assist with any future needs.
Hannah A.
2 weeks ago
They do a great job all the way around from our installation a few years ago and the services checks! Everyone is so nice and helpful, communication is great and I recommend them to everyone for A/C needs!
Response from the owner:Thank you so much, Hannah! It's wonderful to hear your positive experiences with both our installation and ongoing service checks. We're glad to know our team’s communication and helpfulness stood out to you.
Marshall Winstead J.
2 weeks ago
Excellent and friendly service.
Response from the owner:Thank you, Marshall, for your kind words! I'm delighted to hear that you found our service excellent and our team friendly. Your satisfaction is our priority!
Willie M.
2 weeks ago
Very good service one happy customer 👍
Response from the owner:Hi Willie, thank you for the kind words! It’s wonderful to hear you're a happy customer. We appreciate your feedback!
William B.
2 weeks ago
excellent
Response from the owner:Thank you for the 5 stars! We really appreciate your support and are grateful for the opportunity to serve you. 💙
Norman D.
2 weeks ago
Jamar is thorough and cares about getting the job done right.
Response from the owner:Thank you for the wonderful review, Norman. We’re glad to hear that Jamar’s dedication to thorough work and getting the job done right made a positive impact on your experience. Your satisfaction is important to us!
Joanne J.
3 weeks ago
Albert was awesome!
Response from the owner:Thanks for the shoutout! Damon always appreciates hearing this.
Kerry K.
3 weeks ago
Robert is awesome! He went out of his way to make sure my AC is working as it should. Some people may have just brushed it off, but he replaced a part that wasn’t drawing the correct amps. Replaced the part covered under my warranty. Very professional and honest work! Thank you for always providing honest and professional service!
Response from the owner:Thank you, Kerry! We're delighted to hear that Robert's professionalism and attention to detail made a difference for your AC system. It's important to us to ensure your system runs smoothly, and I'm glad we could address the issue under your warranty.
Ronald C.
3 weeks ago
Justine is an outstanding technician. Very friendly, life family.
Response from the owner:Thank you so much for your kind words, Ronald. It's wonderful to hear that Justine made such a strong impression with her friendly and personable service; she's truly an asset to our team. We appreciate your feedback.
Linda L.
3 weeks ago
Very polite gentleman and very thorough. Explained everything. Great business. Did regular maintenance I can always count on southern air. Justin was the technician. 2/9/26
Response from the owner:We’re thrilled Randy could take such good care of you! It’s great to know you can always rely on Southern Air for your maintenance needs.
Marie R.
3 weeks ago
Our technician Albert was friendly. He made sure to let us know all was running well.
I would recommend them.
I would recommend them.
Response from the owner:Friendly service and peace of mind is what we aim for. Thank you for your thoughtful words and for recommending us!
Tera V.
4 weeks ago
Robert was professional, efficient, knowledgeable, and polite. We highly recommend Southern Air!
Response from the owner:We are so glad to hear it! Thank you for your review!
Penny L.
4 weeks ago
I was having issues with a noise coming from my condenser. Justin came out very quickly and checked it for me. He explained what the issue could be in a way I could understand. Great technician!
Response from the owner:Thank you, Penny! I'm glad you had such a positive experience with Dylan and found our service thorough. Your feedback means a lot to us!
Kellie
4 weeks ago
Robert is an excellent HVAC technician! I have been using Artic Air for years and became disgusted with their high pressure sales tactics. Robert handled my questions professionally-very informative. I highly recommend Southern Air. If I could give 10 stars I would! Thank you to the entire Southern Air team for their professionalism and prompt response.
Response from the owner:Thank you, Kellie, for your glowing review! We're glad to hear that Robert's professionalism and informative approach made a positive impression on you. Your recommendation means a lot to us, and we're grateful to have you as part of our Southern Air family.
Walter G. D.
4 weeks ago
Timely, friendly, and professional says it all. With Jamar Witt and Southern Air, I am confident that I will get the longest life and best service from my air conditioner unit!
Response from the owner:Thank you for sharing your experience! We’re thrilled to hear that Randy and the Southern Air team are keeping your AC running efficiently. We appreciate your trust and look forward to continuing to serve you!
HAROLD J.
1 month ago
Justin Coates did an outstanding job diagnosing my HVAC system he found the problem within 20 minutes of arrival time which was very early in the morning with the temperature outside being 23 degrees in Florida ouch. Very professional and knowledgeable. I can’t thank him and Southern Air enough great company
Response from the owner:Hi Harold!
We appreciate the review and are glad to be of service!
We appreciate the review and are glad to be of service!
Nicole C.
1 month ago
This company came highly recommended and we were not disappointed! Quick response times and very personable staff. Jason certainly knows his job and does it well.
Response from the owner:Hi Nicole, thank you for sharing your experience! I'm happy to hear that Jason and the team provided prompt and personable service. Your recommendation means a lot to us!
Karen
1 month ago
Robert is outstanding! So thorough
Response from the owner:Thank you, Karen! I'm pleased to hear that you found Robert's work thorough and outstanding. We appreciate your kind words and your support of Southern Air.
Terri S.
1 month ago
Albert was professional and made sure we were well informed of the work being done.
Response from the owner:Thank you Terri for the kind review and your many years of loyalty to Southern Air!
Ruby L.
1 month ago
Robert is awesome
Response from the owner:Thank you so much for your feedback, Ruby! I'm glad to hear that Robert stood out for you. Your support means a lot to us at Southern Air.